**Job Title:** Experienced Customer Support Representative – Remote/Online – Flexible Part-time Opportunity

**Job Description:** About blithequark At blithequark, we're a dynamic and innovative company that's revolutionizing the way we approach customer support. As a remote-first organization, we're committed to providing our customers with exceptional service, while also offering our team members the flexibility and autonomy to thrive in a fast-paced, ever-changing environment. We're currently seeking two experienced Customer Support Representatives to join our team, working remotely 3-4 days a week, to provide 7-day-a-week coverage. Job Summary We're looking for highly organized, self-motivated, and customer-centric individuals who can work independently, yet collaboratively, as part of a dynamic team. As a Customer Support Representative at blithequark, you'll be responsible for providing top-notch support to our customers, working closely with our overseas admin team, and contributing to the growth and development of our company. If you're passionate about delivering exceptional customer experiences, have excellent communication skills, and are eager to learn and grow with a forward-thinking organization, we'd love to hear from you! Key Responsibilities * Provide exceptional customer support via phone, email, and chat, ensuring timely and effective resolution of customer inquiries and issues * Work closely with our overseas admin team to ensure seamless communication and collaboration on listings and support tickets * Manage your workload independently, prioritizing tasks and meeting deadlines in a fast-paced environment * Collaborate with your teammate to provide 7-day-a-week coverage, working out a schedule that suits your needs and preferences * Participate in ongoing training and professional development to enhance your skills and knowledge * Contribute to the growth and development of our company, providing feedback and suggestions for improvement Essential Qualifications * Excellent organizational skills and task management ability, with a proven track record of meeting deadlines and prioritizing tasks effectively * Native U.S. English speaker with excellent communication and interpersonal skills * Ability to work independently, with minimal supervision, and as part of a dynamic team * Strong problem-solving skills, with a customer-centric approach to resolving issues and inquiries * Proficiency in using modern business tools, such as ZenDesk, Slack, and JIRA (training provided for the right candidate) Preferred Qualifications * Previous customer support experience, preferably in a remote or online environment * Familiarity with CRM software and customer support platforms * Experience working with overseas teams and managing cross-cultural communication * Strong analytical and problem-solving skills, with a focus on continuous improvement and process optimization Skills and Competencies * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving skills, with a customer-centric approach to resolving issues and inquiries * Ability to work independently, with minimal supervision, and as part of a dynamic team * Strong organizational and time management skills, with a proven track record of meeting deadlines and prioritizing tasks effectively * Proficiency in using modern business tools, such as ZenDesk, Slack, and JIRA (training provided for the right candidate) Career Growth Opportunities and Learning Benefits * Ongoing training and professional development to enhance your skills and knowledge * Opportunities for career growth and advancement within the company * Collaborative and dynamic work environment, with a focus on continuous improvement and innovation * Flexible work schedule, with the ability to work from home and set your own hours (subject to team coverage and business needs) Work Environment and Company Culture * Remote-first organization, with a focus on flexibility and autonomy * Collaborative and dynamic work environment, with a focus on continuous improvement and innovation * Strong emphasis on customer satisfaction and employee well-being * Opportunities for professional growth and development, with a focus on continuous learning and improvement Compensation, Perks, and Benefits * Competitive hourly rate, with opportunities for pay increases as you become more experienced and licensed * Flexible work schedule, with the ability to work from home and set your own hours (subject to team coverage and business needs) * On-the-job training and professional development assistance * Work from home, with a dedicated workspace and necessary equipment provided * Opportunities for career growth and advancement within the company How to Apply If you're a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the growth and success of blithequark! Apply for this job