**Experienced Customer Service Representative – Medicare Contract-to-Hire Opportunity with Blithequark**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where empathy and problem-solving skills are essential? Look no further! Blithequark is seeking a highly skilled Customer Service Representative to join our team on a contract-to-hire basis, working 100% remotely from the Philadelphia, PA area. **About Blithequark** Blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and communities to achieve optimal health and well-being. We are committed to delivering exceptional service, fostering a culture of empathy and understanding, and driving positive change in the lives of our customers. **Job Summary** As a Customer Service Representative with Blithequark, you will be the face of our organization, providing top-notch support to our customers through phone, email, and other communication channels. You will be responsible for handling claims, benefits, enrollment, member portal, ID cards, and other customer inquiries, working closely with customers to resolve issues and provide solutions. Your exceptional customer service skills, empathy, and problem-solving abilities will be the key to delivering a 5-star service experience that exceeds our customers' expectations. **Key Responsibilities** * Handle customer inquiries and resolve issues in a timely and professional manner * Provide accurate and up-to-date information on claims, benefits, enrollment, and other customer-related topics * Utilize multiple systems simultaneously to navigate customer information and resolve issues * Develop and maintain strong relationships with customers through empathetic and effective communication * Collaborate with internal teams to resolve complex customer issues and provide solutions * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to enhance customer service skills and knowledge **Essential Qualifications** * High school diploma or equivalent required; 2 years of customer service experience or call center experience preferred * Excellent customer-focused competencies, with a strong service-oriented mindset * Strong verbal and written communication skills, with the ability to clearly communicate complex messages over the phone * Ability to navigate through multiple systems at a time * Empathy and strong problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **Preferred Qualifications** * Healthcare industry experience * Previous Medicare experience * Call Center Customer Service experience (Inbound calls) * Medical background helpful **Skills and Competencies** * Excellent customer service skills, with a focus on empathy and problem-solving * Strong verbal and written communication skills, with the ability to clearly communicate complex messages over the phone * Ability to navigate through multiple systems at a time * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Proficiency in Microsoft Office and other software applications **Career Growth Opportunities and Learning Benefits** At Blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to: * Develop your customer service skills and knowledge through ongoing training and development programs * Collaborate with internal teams to resolve complex customer issues and provide solutions * Participate in performance metrics and quality standards to drive continuous improvement * Take on additional responsibilities and leadership roles as you grow and develop in your career **Work Environment and Company Culture** Blithequark is a remote-friendly organization, with a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our company culture is built on empathy, understanding, and a commitment to delivering exceptional service. We value diversity, inclusivity, and work-life balance, and offer a range of benefits and perks to support your well-being and success. **Compensation, Perks, and Benefits** As a contract-to-hire employee with Blithequark, you will receive: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to ongoing training and development programs * Recognition and rewards for outstanding performance **How to Apply** If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity with Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** Blithequark is an equal employment opportunity employer, committed to diversity, inclusivity, and equal opportunity for all employees and applicants. We welcome applications from individuals of all backgrounds, experiences, and perspectives. **Contact Information** For more information about this opportunity, please contact Ashu at [email protected]. Apply for this job