IT Support Specialist

GHJ is a long-established firm dedicated to helping clients and employees thrive. They are seeking an IT Support Specialist to provide end user support for their 250+ employees, troubleshoot IT issues, and ensure a positive IT user experience. Responsibilities Tier 1 troubleshooting of company provided laptops AV Meeting setups Working with IT Ticketing system including monitoring queues, updating knowledge solutions, and inventory management of managed assets Application support for industry-specific applications Handling user onboarding and offboarding requests User creations and deactivations for industry-specific applications Identifying and escalating issues to proper IT specialists as needed Researching issues and finding resolutions using available information resources Working with appropriate vendor tech support to resolve issues when needed Diagnosis and resolution of Tier 1 hardware and software issues for local and remote employees Assist with documenting instructions for application updates and communicating to GHJ employees Skills Excellent customer service skills Ability to react quickly and effectively to end-user IT needs Willing to challenge our thinking Ability to work in a highly collaborative environment Process oriented Critical Analytical thinking skills Understanding of basic computer and applications troubleshooting best practice 1-2 years of related experience in a customer service-oriented IT support role Exceptional customer service skills required Strong communication and interpersonal skills Familiarity with Entra ID, Intune, and Microsoft 365 Admin Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers Experience supporting and resolving computer issues for both local and remote customers Experience working for an accounting or other professional services firm a plus, but not necessary Associates Degree in Computer Science or related field is preferred Company Overview At GHJ, we go beyond numbers. It was founded in 1953, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship GHJ has a track record of offering H1B sponsorships, with 6 in 2021. Please note that this does not guarantee sponsorship for this specific role.