IT Service Desk Technician I

Extra Space Storage is a leading company in the self-storage industry, and they are seeking an IT Service Desk Technician I to provide end-user service desk support. The role involves troubleshooting and resolving technical issues related to computer systems, hardware, and software in a hybrid work environment. Responsibilities Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software Communicate effectively and concisely, both verbally and in writing Identify and escalate issues requiring urgent attention or a higher level of knowledge Identify common issues and report those issues to management Ability to work in a team environment Follow Service Desk practices and procedures Skills High School Diploma or GED with one year or more of Help Desk experience; or equivalent education Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software Communicate effectively and concisely, both verbally and in writing Identify and escalate issues requiring urgent attention or a higher level of knowledge Identify common issues and report those issues to management Ability to work in a team environment Follow Service Desk practices and procedures Demonstrated interpersonal skills and openness to new technologies Excellent analytical, interpersonal as well as verbal and written communication skills Ability to thrive in a fast paced, decentralized work environment A+ Certification Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite Benefits Well defined career paths Eligible for Medical, Dental, and Vision benefits Health Savings Account (HSA) or Flexible Spending (FSA) Company paid Life, AD&D, and Short & Long Term Disability 401K with company match after 90 days of service Holiday pay and paid time off Extensive Wellness Program and various Employee Discount Programs Personal Health Advocate Company Overview Extra Space Storage offers climate-controlled, self storage units. It was founded in 1977, and is headquartered in Tucson, Arizona, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Extra Space Storage has a track record of offering H1B sponsorships, with 3 in 2025, 2 in 2024, 1 in 2023, 2 in 2022, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.