Hybrid Virtual Receptionist - Behavioral Health Specialist for Innovative Healthcare Organization

Transforming Patient Care through Compassionate Service and Administrative Excellence Join a pioneering healthcare organization dedicated to revolutionizing the behavioral health landscape. As a Hybrid Virtual Receptionist - Behavioral Health, you will be at the forefront of delivering exceptional patient experiences, leveraging your diverse skill set to drive success in a remote-based environment. With an immediate start available, this role offers a unique opportunity to be part of a dynamic team shaping the future of healthcare. About Our Client Our client is a reputable healthcare organization committed to providing top-notch behavioral health services. By integrating innovative practices with compassionate care, they strive to make a meaningful difference in the lives of their patients. The Virtual Receptionist plays a critical role in this mission, serving as the initial point of contact for patients and ensuring that their inquiries are addressed with empathy and professionalism. Key Responsibilities Deliver Outstanding Customer Service: Provide exceptional support to patients and families through telephone, email, and virtual interactions, ensuring their needs are met with compassion and efficiency. Manage Appointment Scheduling: Oversee appointment scheduling, confirmations, and follow-ups for behavioral health services, ensuring seamless patient experiences. Verify Patient Information: Obtain and verify patient information and insurance details, ensuring accurate data entry into the system to maintain up-to-date records. Assist with Insurance Inquiries: Support patients with insurance-related questions, providing appropriate resources and guidance as needed. Facilitate Communication: Act as a liaison between patients and behavioral health providers, ensuring timely responses to inquiries and fostering a collaborative care environment. Maintain Patient Confidentiality: Uphold patient confidentiality in compliance with HIPAA regulations and organizational policies, demonstrating a commitment to ethical practice. Update Patient Records: Maintain accurate patient charts and records, ensuring seamless transitions between care providers and supporting continuity of care. Support Administrative Operations: Assist the administrative team with additional tasks as needed, contributing to the efficient operation of the organization. Essential and Preferred Qualifications To excel in this role, you will need: High School Diploma or Equivalent: A foundational education that provides a basis for further training and development. Healthcare or Behavioral Health Education: Additional education in healthcare or behavioral health is preferred, demonstrating a deeper understanding of the field. Strong Communication Skills: Excellent interpersonal and communication skills, with a focus on delivering customer-centric service. Empathy and Supportive Environment: The ability to empathize with patients and maintain a supportive environment, fostering trust and understanding. Technical Proficiency: Proficiency in Microsoft Office and electronic medical record systems, with the ability to adapt to new technologies. Organizational Skills: Strong organizational abilities with attention to detail and the capacity to manage multiple tasks, ensuring efficient and effective performance. Preferred qualifications include: 2+ Years of Experience: A minimum of 2 years of experience in a healthcare or customer service role, providing a foundation for understanding the complexities of patient care. Knowledge of Behavioral Health Terminology: Familiarity with behavioral health terminology and services, enhancing your ability to support patients and communicate effectively with providers. Insurance Processes and Healthcare Regulations: Understanding of insurance processes and healthcare regulations, supporting your role in navigating these critical aspects of patient care. Skills and Competencies for Success To thrive as a Hybrid Virtual Receptionist - Behavioral Health, you will need to possess: Compassionate Communication: The ability to communicate with empathy and understanding, providing emotional support to patients and families. Technical Skills: Proficiency in using technology to manage patient records, schedule appointments, and facilitate communication. Organizational Ability: Strong organizational skills to manage multiple tasks, prioritize responsibilities, and maintain accurate records. Adaptability: Flexibility to adapt to changing circumstances, including new technologies, processes, and patient needs. Confidentiality and Ethics: A commitment to maintaining patient confidentiality and upholding ethical standards in all interactions. Career Growth Opportunities and Learning Benefits Joining our client's team offers more than just a role; it provides a pathway to professional growth and development. As a Hybrid Virtual Receptionist - Behavioral Health, you will have access to: Ongoing Training: Comprehensive training programs to enhance your understanding of behavioral health services, technology, and patient care practices. Career Advancement: Opportunities for career advancement within the organization, leveraging your skills and experience to take on new challenges. Collaborative Environment: A supportive team environment that fosters collaboration, innovation, and mutual respect. Work Environment and Company Culture Our client values a culture that prioritizes: Work-Life Balance: A flexible schedule that supports your personal and professional well-being. Diversity and Inclusion: An inclusive environment that celebrates diversity and promotes equal opportunities. Employee Well-being: Comprehensive benefits and support systems to ensure your physical, emotional, and financial well-being. Compensation, Perks, and Benefits We offer a competitive compensation package that includes: Competitive Pay: Starting at $15.38/hour based on years of experience. Generous PTO: Ample paid time off to recharge and pursue personal interests. Comprehensive Benefits: Health, dental, and vision benefits to support your overall health. Retirement Package: A retirement package with employer match to secure your financial future. Disability and Life Insurance: Short-term and long-term disability options, along with life insurance, to provide peace of mind. Join Our Team If you are a compassionate and skilled professional dedicated to delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As a Hybrid Virtual Receptionist - Behavioral Health, you will play a vital role in shaping the future of healthcare and making a meaningful difference in the lives of patients. Apply today to join our dynamic team and embark on a rewarding career journey. Are you ready to drive results and define an industry? Submit your application to become a part of our innovative healthcare organization. Apply for this job