GTM: Demand Operations (NYC)

Tandem is an AI platform that makes it easy to find and lease office space in the 21st century. They are looking for a go-to-market hustler to join their Demand Operations team and manage the office search process for companies in New York City, focusing on customer success and operational efficiency. Responsibilities Be the face of Tandem to potential customers, developing a keen sense for each individual company’s search requirements, staying in consistent touch with them throughout their office search experience Take ownership over Tandem’s touring process and ensure we execute the best possible touring experience (think 6-star design, Airbnb style) Support customers in-person by attending tours for high priority leads and coordinate with your teammates to relay customer feedback Help customers utilize Tandem’s software to schedule, attend, and provide feedback on office tours Set and operate against customer inbound SLAs across various communication channels (e.g. Tandem app, email, text, Whatsapp) Lead internal stand-ups and articulate customer needs to cross-functional stakeholders in a clear and concise manner Work with product and engineering to develop new features for the Tandem application at scale (based on aggregated learnings from servicing customers) Become an expert in office space in New York City Skills US citizen/visa only Any experience (new grads ok) Self-starter with a strong track record in high-touch, customer-facing operations teams Ability to stay organized and create systems for others to stay organized Ability to service 50+ customers at a time Pride in developing experiences that surprise and delight Empathy towards customers Excitement about working collaboratively with cross-functional teams Ability to tackle various sales, operations, customer success, and product-oriented tasks 1-3 years of experience in sales / customer service / hospitality / operational roles Prior experience working in a fast-paced startup Track record of success in improving customer experiences Excellent listener Company Overview Tandem is a marketplace for office space. Find great space on short lease terms, and move in within 14 days. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is