Experienced Call Center Customer Support Agent - Healthcare Industry Expert - Remote US Opportunity at blithequark

Welcome to blithequark: Where Passion Meets Purpose At blithequark, we believe that great companies are built by great teams who are passionate about making a difference. As a leader in the healthcare industry, we harness the power of technology to improve the health and well-being of communities. Our mission is to connect people with purpose, and we're looking for talented individuals like you to join our team. As a Call Center Customer Support Agent - Healthcare, you'll have the opportunity to contribute your skills and experience to help us drive innovation and excellence in healthcare. Job Summary In this role, you'll be working primarily in a remote call center environment, responding to provider inquiries regarding enrollment, claims, policy, and other healthcare-related topics. You'll be the first point of contact for our clients, providing exceptional customer service and support to ensure that their needs are met. If you're passionate about healthcare and have a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity. Your Role in Our Mission As a Call Center Customer Support Agent - Healthcare at blithequark, your key responsibilities will include: Answering telephones and responding to customer questions and/or forwarding calls to appropriate personnel Recording calls on account history records with results of the inquiry and initiating required confirmation without direct supervision Researching customer inquiries and responding to appropriate parties in a timely manner Processing calls in a timely, accurate, and quality manner to ensure service levels are met or exceeded Interfacing with team members, management, customers, and clients regarding customer service issues and ensuring that inquiries and issues are researched and in compliance with state-identified policies, procedures, and criteria Reviewing and recommending modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions Staying abreast of industry best practices, process improvements, and customer service to maintain a state-of-the-art Contact Center What We're Looking For To be successful in this role, you'll need to have: Two or more years of customer service or telephone experience Excellent problem-solving and communication skills Ability to work independently and with accountability for self-time management Ability to follow oral and written directions We're looking for individuals who are passionate about healthcare, have a strong work ethic, and are committed to providing exceptional customer service. If you're a team player who is looking for a challenging and rewarding role, we encourage you to apply. What You Should Expect in This Role As a Call Center Customer Support Agent - Healthcare at blithequark, you can expect: Full-time (40 hours a week) remote work arrangement May require shift work, including evenings and weekends Some overtime may be required Most benefits start on the first day of employment Remote work arrangement requires a broadband internet connection with a minimum speed of 24MBS download and 8 MBS upload Video cameras must be used during all interviews, as well as during the initial week of orientation Compensation and Benefits The pay range for this position is $29,100 - $41,600 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience. At blithequark, we offer a comprehensive benefits package, including: Generous, flexible vacation policy 401(k) employer match Comprehensive health benefits Educational assistance Leadership and technical development academies to help build your skills and capabilities Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including leadership and technical development academies, to help you build your skills and capabilities. Our goal is to provide you with the tools and resources you need to succeed in your role and advance in your career. Work Environment and Company Culture At blithequark, we're proud of our diverse, equitable, and inclusive workplace. We believe that everyone deserves to be treated with respect and dignity, and we're committed to creating an environment that is welcoming and inclusive to all employees. Our company culture is built on the values of collaboration, innovation, and inclusion, and we're looking for individuals who share these values and are passionate about making a difference in healthcare. How to Apply If you're excited about the opportunity to join our team and make a difference in healthcare, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you and explore how you can contribute to our mission. Conclusion At blithequark, we're committed to making healthcare work better for everyone. We believe that by working together, we can achieve great things and make a positive impact on the lives of others. If you're passionate about healthcare and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that is dedicated to innovation, inclusion, and excellence in healthcare. 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