Genetic Counselor Assistant I, Issues Management
About the position GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com . Summary The Genetic Counselor Assistant I supports test utilization management efforts and resolves issues with test orders. Must be able to work: Tues-Sat 1:30pm-10pm EST Responsibilities • Assist with test utilization management (TUM) efforts, which includes either review of test orders at accession check or resolution of issues with client orders. • Facilitate test set-up by ensuring appropriate relative samples and positive controls are linked, adding gene lists for custom tests, and other related tasks. • Provide basic client services, including provision of turn-around-time, specimen requirements, information about tests on hold and cancellations, etc as required while performing TUM. • Maintains knowledge of systems involved in test ordering and test setup, including the provider portal, Salesforce, OSCAR, XA, and LIMS. • Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor. • Performs other related duties as assigned. Requirements • Bachelor’s degree from an accredited university. • Excellent verbal and written communication skills. Nice-to-haves • Preferred degree in Medical Technology, chemistry, biology, or related physical sciences. • Prior clinical or laboratory experience preferred but not required. Benefits • Paid Time Off (PTO) • Health, Dental, Vision and Life insurance • 401k Retirement Savings Plan • Employee Discounts • Voluntary benefits Apply tot his job