General Manager, Atlanta Operations - Leading Innovation and Excellence in Flight Training and Standards

Join the Delta Professional Services Team: A World of Opportunities Awaits Delta Professional Services (DPS) is a leading provider of Flight Training & Standards to Delta Air Lines, its affiliates, and key industry partners. We are seeking an exceptional leader to join our team as a General Manager, Atlanta Operations. This critical role offers a unique opportunity to drive innovation, lead a talented team, and make a lasting impact in the aviation industry. About Delta Professional Services As a wholly owned subsidiary of Delta Air Lines, DPS is dedicated to delivering high-quality customer service and support to the aviation industry. Our team is passionate about providing exceptional flight training and standards, and we are committed to fostering a culture of care, integrity, resilience, servant leadership, and teamwork. Job Summary As General Manager, Atlanta Operations, you will lead and motivate a team of DPS professionals responsible for providing top-notch customer service and support to Delta Air Lines and the DPS Airline Transport Pilot Certification Training Program (ATP-CTP). You will drive business growth, develop client relationships, and lead efforts to create streamlined business and day-to-day operational processes. Key Responsibilities Lead DPS Program Managers assigned to Delta Air Lines and the ATP-CTP, providing guidance, coaching, and inspiration to ensure high-performance delivery. Foster strong relationships with client leadership teams, ensuring seamless customer interactions and exceptional service delivery. Develop and implement business strategies to drive growth, improve processes, and enhance customer experience. Lead cross-functional teams to deliver premium services on time, every time, and partner with client leadership to identify target needs, staffing requirements, and potential areas for growth. Manage DPS P/L as it relates to area of responsibility, making informed decisions to drive business results. Support the relationship and communication strategies with the client's multiple teams, ensuring effective collaboration and issue resolution. Prioritize safety and security, establishing an environment of continuous improvement and adhering to DPS values. Additional Program Responsibilities Develop a comprehensive list of work processes related to client support and document step-by-step process flows for each identified process. Identify opportunities to automate and streamline key workstreams and processes within the department, driving efficiency and effectiveness. What You Need to Succeed Essential Qualifications Bachelor's degree or equivalent, with relevant experience in a leadership role. Commercial Pilot Certificate (Airline Transport Pilot Certificate preferred). Previous leadership experience in a FAR Part 121 Air Carrier Flight Training & Standards, Operations, or Safety Department, or a Part FAA Part 142 Training Center. Solid organizational and leadership skills, with the ability to effectively communicate and present to employees and executive leadership. Conversant with Air Carrier Flight Training Operations and Federal Aviation Regulations. Proficiency with MS Office 365 and ability to learn other Delta/DPS software. Preferred Qualifications Experience in the aviation industry, preferably with Delta Air Lines or a similar organization. Strong business acumen, with experience in managing P/L and driving business growth. Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions. Experience with process improvement and automation, with a focus on efficiency and effectiveness. Skills and Competencies Entrepreneurial, change-striving, resilient spirit that leads by example. Ability to flex and tailor communication when speaking with business partners and external partners. Strong influence and collaboration skills to work effectively cross-divisionally with trust, an enterprise mind-set, and a focus on delivering quality results on-time. Embraces diverse people, thinking, and styles, with a high degree of confidentiality and trust. Career Growth Opportunities and Learning Benefits At Delta Professional Services, we are committed to the growth and development of our employees. This role offers: Competitive salary and industry-leading profit-sharing program. 401(k) with generous company contributions up to 9%. Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave. Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits. Family care assistance, including fertility support, surrogacy, and adoption assistance. Holistic Wellbeing programs to support physical, emotional, social, and financial health. Domestic and International space-available flight privileges for employees and eligible family members. Career development programs to achieve long-term career goals. Work Environment and Company Culture At DPS, we pride ourselves on a culture rooted in our values: Care: We prioritize the well-being and success of our employees and customers. Integrity: We operate with transparency, honesty, and ethics. Resilience: We adapt to change and overcome challenges with determination. Servant Leadership: We lead with humility, empathy, and a focus on serving others. Teamwork: We collaborate and work together to achieve common goals. Compensation, Perks, and Benefits We offer a comprehensive compensation package, including: Competitive salary. Industry-leading profit-sharing program. Performance incentives. 401(k) with company contributions. Paid time off. Comprehensive health benefits. Family care assistance. Holistic Wellbeing programs. Domestic and International space-available flight privileges. Conclusion If you are a motivated leader with a passion for innovation, customer service, and teamwork, we encourage you to apply for this exciting opportunity. As General Manager, Atlanta Operations, you will play a critical role in driving business growth, leading a talented team, and making a lasting impact in the aviation industry. Join our team today and start your journey with Delta Professional Services! Apply for this job