Fraud Task Force Analyst
About the position A Fraud Task Force Analyst will verify potentially fraudulent transactions directly with clients.This process ensures that each transaction is either validated as legitimate or confirmed asfraudulent. If a transaction is confirmed to be fraudulent, the analyst will escalate the case to the fraud support team for further action. This team acts as the first line of defense between automated fraud monitoring and full fraud investigations Responsibilities • Support the Bank's “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to make CNOB “A Better Place to Be”. • Use active listening skills during customer interactions to apply analytical reasoning to examine customer data in real time. • Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action related to moving forward with customer fraud inquiries. • Document proposed solutions or next steps within multiple systems with written clarity, using effective verbal communication skills to gain customer consent on a resolution. • Receive and review fraud alerts sent by the Fraud Analyst, verifying them with clients. • Make outbound calls to clients to verify transactions flagged as potentially fraudulent. • Evaluate potential fraudulent transactions based on client history, behavioral patterns, and transaction details. • Contact clients directly to confirm transaction legitimacy using secure callback or multifactor verification processes. • Follow strict call verification protocols to ensure identity confirmation and prevent social engineering. Requirements • Strong “People First” interest and ability. • Expert knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and US PATRIOT Act. • Strong analytical skills. • Strong knowledge of Word, Excel and Lotus Notes. • Strong knowledge all bank products and services. Nice-to-haves • 2+ years prior relevant banking experience • Excellent verbal and written communication skills Benefits • World class health, vision, and dental benefits on day one • 401k with employer match • Hybrid work from home (depending on role) • Employee appreciation events (team building, softball games, food truck days, etc..) • Employee assistance programs (EAP) • Wellness programs (flu shot, preventive care, health programs and services discounts, etc..) • Tuition reimbursement • Employee Discount perks • CNOB Community Service Events Apply tot his job