**Experienced Work-from-Home Customer Service Representative – Billing Support and Inbound Call Handling**

At arenaflex, we're revolutionizing the way customer service is delivered. As a remote Work-from-Home Customer Service Representative, you'll be part of a dynamic team that connects small call center companies with prestigious Fortune 500 clients through a virtual platform. With arenaflex, you'll have the power to choose your clients, schedule your work, and live your work-from-home dream. **About arenaflex** arenaflex is a Premier partner of Stride 2 Hire, a company that connects small call center companies with prestigious Fortune 500 clients through a virtual platform. arenaflex provides the clients, and you provide the service. As a Work-from-Home Customer Service Representative, you'll be the boss of your own business, with the flexibility to choose your clients and schedule your work. **What to Expect** As a Work-from-Home Customer Service Representative, you'll be responsible for providing billing support and inbound call handling services to arenaflex's clients. Your primary responsibilities will include: * Assisting callers with billing inquiries * Determining offerings customers are missing * Making upgrade and add-on service recommendations * Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC) * Coding sales accurately and completely **What it Takes to Succeed** To excel in this role, you'll need to possess the following qualities and capabilities: * Familiarity with company processes and policies * Clear, confident, and professional communication skills to build trust and rapport * Understanding of "client call flow" * Quick-thinking management of client needs * Assertiveness to promote additional products and services * Empathy and a sincere desire to assist and prioritize the customer * Tenacity to understand and deliver on customers' needs **Education Necessary** No degrees are necessary for this role. arenaflex is looking for individuals who are ready to start a business and be their own boss. If you're self-motivated, organized, and have excellent communication skills, you'll thrive in this role. **What You'll Be Doing** As a Work-from-Home Customer Service Representative, you'll be providing great inbound, billing customer service calls to arenaflex's clients. You'll be responsible for resolving customer inquiries, making recommendations, and ensuring customer satisfaction. **What You Need to Get Started** To get started, you'll need: * A computer with a separate monitor (dual boot machines, Netbooks, and Tablets are prohibited) * High-speed wired Internet (no WiFi) * A phone with a headset * To pass a background screening **Requirements** * Background Screening: You must have no felonies or fraudulent behaviors. * PC Requirements: + CPU Speed: Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better + Hard Drive: 20 GB or more of available space + Memory: 4 GB of RAM or better + Operating System: Windows 7 or Windows 10 + Monitor: 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p) * Mac Requirements: + Macs must have an Ethernet port + MacBook Air and Mac USB-C ports will not be supported + Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed **Accessories, Software, and Internet/Phone Service Providers** * REQUIRED ACCESSORIES: + USB headset with microphone (required for Certification) + Logitech, Plantronics, Microsoft, or similar brands recommended * SOFTWARE: + Internet Explorer 8, 9, 10, or 11 on Windows 7, 8, or 10 + Certain client programs may require specific versions of Windows + (Optional) Mozilla Firefox or Chrome for Windows + Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 * INTERNET AND PHONE SERVICE PROVIDERS: + Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection + The use of wireless connections to access any system at any time is prohibited, even if the connection is encrypted + Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited + Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted + USB connected modems are not supported + Hard-wired land line telephone service + Soft phones and cell phones are not permitted **Benefits** * Work from home * Determine your own work schedule * Scalable income opportunity **How to Apply** If you're ready to take the first step towards living your work-from-home dream, apply now! Visit our website to register as a candidate and start your journey with arenaflex. Apply Job! Apply for this job