Experienced Technical Support and Customer Service Representative - Remote Work Opportunity with arenaflex

Introduction to arenaflex arenaflex is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from 70+ countries, we proudly unite as "game-changers" to help businesses improve and grow. Due to our continued growth, we are looking for talented individuals to join our purpose and provide outstanding customer service experiences. About the Role We are seeking an experienced Technical Support and Customer Service Representative to join our team in a remote work capacity. As a remote Technical Support and Customer Service Representative, you will interface with customers via inbound/outbound calls and/or the Internet, providing customer service support and resolution of routine problems and questions regarding client's products and/or services. This is a great opportunity to reimagine an all-new career journey and develop "friends for life" while working from the comfort of your own home. Career Growth and Personal Development At arenaflex, we believe in investing in our people and providing opportunities for growth and development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we are committed to helping you achieve your career goals. Our training programs, technologies, and continuing support will equip you with the skills and knowledge needed to succeed in this role and beyond. Key Responsibilities As a Technical Support and Customer Service Representative working from home, your key responsibilities will include: Providing inbound customer support using a call flow guide Resolving technical issues related to hardware, software, and client products Tracking, documenting, and retrieving information in databases Being an amazing problem-solver and maintaining broad knowledge of client products and/or services Offering additional products and/or services to customers Delivering expert customer experiences with a smile Essential Qualifications To be successful in this role, you will need: A strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence Preferred Qualifications While not essential, the following qualifications are preferred: Familiarity with iOS and/or MacOS, or comparable technology Experience working with smartphones, tablets, computers, and wearables Previous experience in a remote work environment Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and adapt to changing situations Strong attention to detail and ability to multitask Ability to work independently and as part of a team Strong customer service skills and ability to provide exceptional customer experiences Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing opportunities for growth and development. Our career growth opportunities and learning benefits include: FREE Learning and Leadership Development programs Opportunities for advancement and promotion Continuing support and training to help you succeed in your role A range of programs and events to support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and diverse culture. Our work environment is fast-paced and dynamic, with a focus on providing exceptional customer experiences. We believe in investing in our people and providing opportunities for growth and development. Our company culture is built on the following values: People-first approach Inclusive and diverse culture Commitment to providing exceptional customer experiences Focus on growth and development Compensation, Perks, and Benefits At arenaflex, we offer a range of compensation, perks, and benefits to our employees, including: Competitive salary and benefits package Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match Paid PTO and holidays Medical, dental, and vision insurance Comprehensive Employee Assistance Program (EAP) Health and wellness programs Mentorship programs Conclusion If you are looking for a new career challenge and want to join a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, then we want to hear from you. Apply today to become a Technical Support and Customer Service Representative with arenaflex and discover why over 440,000 game-changers around the globe call us their "employer of choice." Apply for this job