**Experienced Virtual Support Trainer – Remote Training Delivery and Operations Partnership**

At Concentrix, we're not just a company – we're a community of passionate individuals driven by a shared purpose: to deliver exceptional customer experiences that drive business growth. As a Virtual Support Trainer, you'll be at the forefront of this mission, empowering our team members with the skills and knowledge they need to succeed in a rapidly evolving industry. **Join Our Team and Unlock Your Potential** As a Virtual Support Trainer, you'll enjoy the freedom and flexibility of a remote role, working with a talented team of professionals who share your passion for excellence. Our commitment to innovation, diversity, and inclusion creates a dynamic and supportive work environment that fosters growth, creativity, and collaboration. **Key Responsibilities:** * Utilize effective presentation and facilitation skills to deliver engaging training sessions, incorporating creative techniques and adult learning principles to maximize knowledge retention and application. * Prepare and present comprehensive training materials, including hands-on demonstrations and supporting activities, to ensure our team members are equipped with the skills and confidence to excel in their roles. * Collaborate with Operations to ensure seamless transitions from training to production, guaranteeing that our team members meet the required competency levels and business needs. * Maintain up-to-date product knowledge by participating in client and cross-functional meetings, taking calls, and observing side-by-side with team members. * Foster effective communication with managers, peers, and other resource groups, including day-to-day informal interactions with clients, to ensure seamless collaboration and knowledge sharing. **Essential Qualifications:** * Bachelor's degree in Education, Training, or a related field, or equivalent experience. * Proven track record of success in training delivery, with a minimum of 3 years of experience in a similar role. * Excellent presentation, facilitation, and communication skills, with the ability to adapt to diverse learning styles and needs. * Strong product knowledge and understanding of customer service principles and best practices. * Ability to work independently and collaboratively as part of a remote team, with a focus on results-driven outcomes. **Preferred Qualifications:** * Master's degree in Education, Training, or a related field, or equivalent experience. * Experience working with adult learners, including training and development programs for customer-facing teams. * Familiarity with adult learning principles, instructional design, and training delivery methodologies. * Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement effective solutions. * Experience with training evaluation and assessment, including metrics and data analysis. **Skills and Competencies:** * Excellent communication, presentation, and interpersonal skills, with the ability to engage and motivate diverse audiences. * Strong problem-solving and analytical skills, with the ability to identify areas for improvement and implement effective solutions. * Ability to work independently and collaboratively as part of a remote team, with a focus on results-driven outcomes. * Strong product knowledge and understanding of customer service principles and best practices. * Familiarity with adult learning principles, instructional design, and training delivery methodologies. **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development, including training and development programs, mentorship, and career advancement. * Access to cutting-edge technology and tools, including virtual training platforms and collaboration software. * Collaborative and dynamic work environment that fosters creativity, innovation, and continuous learning. * Recognition and rewards for outstanding performance and contributions to the team. **Work Environment and Company Culture:** * Remote work environment, with flexible scheduling and work arrangements to support work-life balance. * Collaborative and dynamic work environment that fosters creativity, innovation, and continuous learning. * Diverse and inclusive culture that celebrates individuality and promotes a sense of belonging. * Opportunities for socialization and connection with colleagues, including virtual team-building activities and social events. **Compensation, Perks, and Benefits:** * Competitive salary and benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. * Opportunities for professional growth and development, including training and development programs, mentorship, and career advancement. * Flexible scheduling and work arrangements to support work-life balance. * Recognition and rewards for outstanding performance and contributions to the team. **Conclusion:** If you're a motivated and experienced Virtual Support Trainer looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and unlock your potential in a dynamic and supportive work environment that fosters growth, creativity, and collaboration. Apply now and take the first step towards a rewarding career with Concentrix! Apply for this job