Experienced Virtual Receptionist/Legal Intake Specialist – Remote Customer Service Representative for Law Firms in the United States and Canada

About Us: At Workwarp, we pride ourselves on being a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm, providing a world-class customer service experience to their callers. As a result, we continually strive to be the best at what we do, and our Legal Intake Specialists are the backbone of our company. If you're a friendly, tech-savvy, and confident individual with excellent problem-solving skills, we encourage you to apply for this exciting opportunity. Job Summary: We're urgently hiring a Virtual Receptionist/Legal Intake Specialist to join our remote team. As a Legal Intake Specialist, you'll be the first point of contact for our clients' callers, providing exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQs, taking messages, and transferring calls. If you're a resourceful and quick learner who thrives in a fast-paced environment, we'd love to hear from you. Key Responsibilities: Provide exceptional customer service to callers from various law firms, answering a high volume of calls (approximately 90-120 per day) in a fast-paced environment. Handle calls professionally, efficiently, and accurately, following detailed call handling instructions and adhering to our company's core values. Schedule appointments, answer FAQs, take messages, and transfer calls to ensure seamless communication between callers and law firms. Work collaboratively with our team of Betties via our team chat to resolve any issues or concerns that may arise during calls. Stay up-to-date with our clients' needs and preferences, adapting to their requirements and providing tailored solutions to meet their expectations. Participate in ongoing training and development to improve your skills and knowledge, ensuring you're always equipped to handle the demands of the role. Essential Qualifications: High school diploma or equivalent required; degree in a related field (e.g., communications, customer service, or business administration) is an asset. Excellent communication and interpersonal skills, with the ability to build rapport with callers and colleagues. Strong problem-solving skills, with the ability to think critically and resolve issues efficiently. Proficiency in using technology, including computers, software applications, and communication tools. Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously. Availability to work a standard Monday-to-Friday schedule, with shifts between 7:30am-5pm PST. Preferred Qualifications: Previous experience in customer service, telephone support, or a related field is an asset. Knowledge of the legal industry and its terminology is beneficial, but not required. Fluency in English and Spanish is a plus, as we serve clients in both languages. Experience working in a virtual or remote environment is an asset. Skills and Competencies: To succeed in this role, you'll need to possess the following skills and competencies: Excellent communication and interpersonal skills. Strong problem-solving and critical thinking skills. Proficiency in using technology, including computers, software applications, and communication tools. Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously. Strong attention to detail and organizational skills. Ability to adapt to changing situations and priorities. Strong teamwork and collaboration skills. Career Growth Opportunities and Learning Benefits: At Workwarp, we're committed to helping our employees grow and develop their skills. As a Virtual Receptionist/Legal Intake Specialist, you'll have access to: Ongoing training and development programs to improve your skills and knowledge. Opportunities for career advancement and professional growth within the company. A supportive and collaborative team environment that encourages learning and development. Access to industry-leading tools and technology to enhance your performance and productivity. Work Environment and Company Culture: As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of our team and the resources you need to succeed. Our company culture is built on our core values, which include: Doing the right thing, even when it's hard. Figuring it out and getting it done. Being a goal digger. Focusing on the good of the whole. Own the outcome, no excuses. Always be curious. Compensation, Perks, and Benefits: We offer a competitive compensation package, including: A starting hourly rate of $16 for English-only speakers and $18 for bilingual speakers with English/Spanish. A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. A generous PTO policy, with up to 20 days of paid time off per year. A quiet home office space, with a dedicated workspace and necessary equipment. Internet reimbursement and a static IP address. A wired Ethernet connection, with no 5G internet allowed. A bonusly peer-to-peer recognition software, with gift cards and prizes available. A $100 annual stipend to enhance your workspace. A wellness program, with biannual wellness days and a customized box of goodies or a Massage Envy gift card. A virtual team gathering program, with regular team events and activities. A dream granting program, with opportunities to celebrate your achievements and pursue your goals. An American Dream Program, with a $1,000 down payment assistance for homebuyers. How to Apply: If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Equal Employment Opportunity: Workwarp is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives. We are proud to be an inclusive and supportive employer, dedicated to creating a workplace where everyone can thrive. Disclaimer: Apply for this job