Experienced Virtual Customer Service Representative - Work from Home Opportunity with Career Growth

Join OneSupport and Embark on a Rewarding Career Journey from the Comfort of Your Own Home At OneSupport, we're passionate about delivering exceptional customer experiences and empowering our team members to grow and thrive. As a pioneering company in the customer service industry, we're committed to fostering a culture of excellence, innovation, and inclusivity. If you're a motivated and detail-oriented individual with a passion for helping others, we invite you to explore this exciting opportunity to join our team as a Virtual Customer Service Representative. About Our Company and the Role OneSupport is a dynamic organization that values its employees and prioritizes their growth and development. As a Virtual Customer Service Representative, you'll play a critical role in ensuring that our customers receive top-notch support and service. This is a 100% work-from-home opportunity, allowing you to work in a comfortable and familiar environment while maintaining a healthy work-life balance. Key Responsibilities Provide exceptional customer service by responding to client inquiries and resolving issues in a timely and professional manner. Follow up on client cases to ensure that customers receive the support they need and are satisfied with the outcome. Utilize our customer relationship management (CRM) software to manage customer interactions, update records, and track progress. Demonstrate a thorough understanding of our products and services to address customer questions and concerns. Maintain a high level of accuracy and attention to detail when processing customer requests and resolving issues. Collaborate with colleagues to share knowledge, best practices, and feedback to continuously improve our customer service experience. Essential Qualifications To be considered for this role, you'll need to meet the following essential qualifications: A computer with a validated copy of Windows 10, 11, or the most current macOS (Macs cannot be more than 5 years old). A USB headset and webcam to facilitate communication with customers. At least one 15" or larger monitor to ensure efficient multitasking. A stable internet connection with a minimum speed of 2 Mbps download and 1 Mbps upload, with a direct Ethernet connection preferred. The ability to sit for extended periods, possess manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A quiet and distraction-free workspace that allows you to focus on customer interactions. Residency in one of the following states: Alabama, Arkansas, Florida, Idaho, Kansas, Kentucky, Mississippi, Missouri, Montana, Nevada, New Mexico (excluding Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin. Preferred Qualifications and Skills While not mandatory, the following qualifications and skills can enhance your application: Previous customer service experience, particularly in a virtual or remote setting. Excellent communication and interpersonal skills, with the ability to empathize with customers and resolve issues effectively. Familiarity with CRM software and other customer service tools. A proactive and adaptable approach to work, with a willingness to learn and grow with our organization. Demonstrated behaviors such as being a team player, enthusiastic, detail-oriented, and dedicated. Motivations aligned with our company values, including a desire for work-life balance, growth opportunities, and goal completion. What We Offer At OneSupport, we're committed to providing a comprehensive benefits package and opportunities for growth and development. As a Virtual Customer Service Representative, you can expect: A competitive hourly rate of $12.00, starting from day one of training. Paid Time Off (PTO) that accrues from day one and can be used after 90 days. A range of benefits, including medical, dental, vision, life insurance, and 401(k) with matching, depending on your employment status. Paid training to equip you with the skills and knowledge needed to succeed in your role. Opportunities for career advancement and professional growth within our organization. A flexible schedule that allows you to balance work and personal responsibilities. Company Culture and Work Environment At OneSupport, we pride ourselves on our inclusive and supportive company culture. As a remote team, we prioritize regular communication, feedback, and collaboration to ensure that everyone feels connected and valued. Our virtual work environment is designed to foster a sense of community and teamwork, with opportunities for professional development and social interaction. Career Growth Opportunities and Learning Benefits We're committed to helping our team members grow and develop their skills. As a Virtual Customer Service Representative, you'll have access to ongoing training and development opportunities, including: Comprehensive onboarding and training programs to equip you with the skills and knowledge needed to succeed. Ongoing coaching and feedback to help you refine your skills and address areas for improvement. Opportunities for career advancement and professional growth within our organization. A culture that encourages continuous learning and development, with access to resources and tools to support your growth. Compensation, Perks, and Benefits We offer a competitive compensation package, including a range of benefits and perks designed to support your well-being and financial security. These include: A competitive hourly rate. Paid Time Off (PTO) and holidays. Medical, dental, vision, and life insurance. 401(k) with matching. A referral program to reward you for referring friends and family. A flexible schedule that allows you to balance work and personal responsibilities. Join Our Team and Start a Rewarding Career Journey If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to join our team as a Virtual Customer Service Representative. With a comprehensive benefits package, opportunities for growth and development, and a supportive company culture, we offer a rewarding career journey that can help you achieve your goals. Apply now and discover just how far your passion and determination can take you! Are you flexible on your availability? We're open to both day shift (AM) and night shift (PM) with or without a preference. Share your availability with us when you apply! Apply for this job