Experienced Virtual Customer Care Advisor – Amazon Remote Data Entry Jobs – Career Growth Opportunities in Customer Service

Welcome to Amazon Amazon is a world-leading e-commerce company that is constantly innovating and pushing the boundaries of what is possible. We are committed to providing our customers with the best possible experience, and we are looking for talented and dedicated individuals to join our team. As a Virtual Customer Care Advisor, you will play a critical role in helping our customers take their medicines correctly and achieve optimal well-being. This is a remote position, and you will have the opportunity to work from the comfort of your own home. Job Overview In this role, you will be responsible for providing exceptional customer service to our clients via phone, email, and web. You will assist customers with billing/insurance questions, products, or services, and manage incoming and outgoing calls. You will also be required to carefully identify the answers to the questions you expect our customers to have during each conversation and take a hands-on approach to solve any problems that may arise. Your goal will be to provide our customers with the best service experience while working in a fast-paced environment. Main Responsibilities Assist customers and other consultants via phone, email, and web with billing/insurance questions, products, or services Manage incoming and outgoing calls Carefully identify the answers to the questions you expect our customers to have during each conversation Take a hands-on approach to solve any problems that may arise, and escalate to pharmacists if medical advice is required Provide our customers with the best service experience while working in a fast-paced environment Assist with customer inquiries regarding their insurance and payment, as well as shipping needs Provide technical support to our customers while browsing Pharmacy.Amazon.Com Serve customers in a timely manner to ensure that we enhance our relationship with them Realize that each relationship represents more than the resolution of a single problem, but an opportunity to build a long-term relationship Eligibility Criteria To be successful in this role, you will need to meet the following eligibility criteria: High school diploma or equivalent More than 6 months of professional experience working with computers and web applications Experience in multitasking and phone and computer skills Wired broadband internet connection from DSL, cable, or fiber to the home (Fios or Fiberoptic) with a minimum internet speed of 10 Mbps download and 5 Mbps download The ability to change your schedule frequently (every 3 weeks), with two weeks' notice Ability to work in a private, home environment free of distractions (e.g. barking dogs, TV noise, music, children, etc.) and able to fully concentrate on the client during business hours Preferred Qualifications In addition to the eligibility criteria, the following qualifications are preferred: 1+ years of customer service experience via phone or email Good communication (verbal and written) Experience working in customer service or call center Experience working in a healthcare environment Experience working under pressure in a fast-paced work environment and meeting productivity and quality standards Demonstrated ability to work in a team What We Offer As a Virtual Customer Care Advisor at Amazon, you will be offered a competitive salary of $20 - $30 per hour, as well as a range of benefits and perks. You will have the opportunity to work from home, and you will be provided with the necessary training and support to ensure your success in the role. You will also have the opportunity to develop your skills and advance your career within the company. Career Growth Opportunities At Amazon, we are committed to the growth and development of our employees. As a Virtual Customer Care Advisor, you will have the opportunity to develop your skills and advance your career within the company. You will be provided with regular feedback and coaching, and you will have the opportunity to take on new challenges and responsibilities as you grow and develop in the role. Work Environment and Company Culture At Amazon, we are proud of our company culture and work environment. We are a dynamic and fast-paced company that is constantly innovating and pushing the boundaries of what is possible. We are committed to providing our employees with a positive and supportive work environment, and we offer a range of benefits and perks to support their well-being and career development. Why Join Us? Joining Amazon as a Virtual Customer Care Advisor is a great opportunity to develop your skills and advance your career in customer service. You will have the opportunity to work with a talented and dedicated team, and you will be provided with the necessary training and support to ensure your success in the role. You will also have the opportunity to work from home and enjoy a range of benefits and perks. How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon. Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now and take the first step towards a rewarding and challenging career as a Virtual Customer Care Advisor at Amazon. Apply for this job