**Experienced Videophone Customer Care Agent – American Sign Language (ASL) Specialist (Remote)**

Are you passionate about providing exceptional customer service and connecting with diverse individuals through the power of language? Do you possess fluency in American Sign Language (ASL) and a strong desire to make a meaningful impact in the lives of others? If so, we invite you to join our dynamic team at blithequark as a Videophone Customer Care Agent – American Sign Language (ASL) Specialist (Remote). **About blithequark** At blithequark, we harness the power of language to connect diverse people and enrich the human experience. As one of the world's leading language services providers, we combine patented technology with human-centric solutions to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all. Our mission is to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. **Job Summary** As a Videophone Customer Care Agent – American Sign Language (ASL) Specialist (Remote), you will be responsible for answering calls through videophone from blithequark personnel and customers nationwide. Your duties will include account management, giving basic customer support, troubleshooting, and providing training to customers on products and services to achieve a high-level of customer satisfaction. If you are a motivated and customer-focused individual with a passion for ASL, we encourage you to apply for this exciting opportunity. **Essential Duties and Responsibilities** * Provide support to existing and potential customers with a range of answers to questions, including but not limited to account, new product installation, and general questions. * Promote blithequark products, features, and services. * Provide a friendly and supportive customer experience. * Resolve issues received through email, videophone, live chat, and other contact methods. * Provide support for the functionality and features of all applicable products and services. * Follow department policies and procedures. * Ensure compliance with FCC regulatory requirements related to the service. * Complete other duties and projects as assigned. **Supervisory Responsibility** This position has no supervisory responsibilities. **Travel Requirements** Less than 25%. **Education** * Required: High School diploma or better **Experience** * Minimum Years of Experience: 1 Customer Service or equivalent experience **Knowledge, Skills, and Abilities** * Must be fluent in American Sign Language (ASL). * Candidate must have professional and courteous phone and electronic communications presence. * Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization. * Good customer service and knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction. * Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Able to complete work assignments independently or with minimal supervision and guidance. * Must be able to manage cases and time effectively. * Must be detail oriented and proficient at multitasking. * Strong adaptability and capacity to work in fast-paced environments. * Employees must have a solid basic comprehension and application with using computers in an MS Windows environment. * Must be able to type 45+ wpm. * Positive attitude, team player, good interpersonal communication skills, and able to work across company departments. **Working Conditions and Physical Requirements** * Punctual and reliable attendance. * Ability to sit and/or stand at a desk and work with a computer for extended periods of time. * Ability to sign using ASL for extended periods of time. * Ability to lift and move equipment 30-50lbs. * Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required. * At home employees require a high-speed internet connection and a confidential working space with a desk and chair. * Workstation must have an Ethernet connection. **Disclaimer** This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of blithequark. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. **Equal Employment Opportunity** blithequark is an EOE, Disability/Age Employer. **How to Apply** If you are a motivated and customer-focused individual with a passion for ASL, we encourage you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com/company/careers/]( to submit your application. **Benefits and Perks** As a Videophone Customer Care Agent – American Sign Language (ASL) Specialist (Remote) at blithequark, you will enjoy a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Flexible work arrangements, including remote work options * Comprehensive training and support **Join Our Team** At blithequark, we are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are passionate about providing exceptional customer service and connecting with diverse individuals through the power of language, we invite you to join our team as a Videophone Customer Care Agent – American Sign Language (ASL) Specialist (Remote). Apply today and take the first step towards a rewarding and challenging career with blithequark! Apply for this job