**Experienced Vacation Rental Customer Support Specialist – Remote Opportunity at arenaflex**

At arenaflex, we're revolutionizing the vacation rental industry by providing exceptional experiences for our guests and unparalleled support for our property owners. As a highly motivated and customer-centric individual, we're seeking a talented Vacation Rental Customer Support Specialist to join our remote team. This is an exciting opportunity to work with a dynamic company that values innovation, teamwork, and guest satisfaction. **About arenaflex** arenaflex is a leading vacation rental property management company in the United States, dedicated to delivering exceptional experiences for our guests and property owners. Our mission is to provide a seamless and enjoyable experience for our guests, while also ensuring that our property owners receive top-notch support and services. We're committed to innovation, customer satisfaction, and building a culture of excellence within our organization. **Job Summary** We're seeking a highly motivated and experienced Vacation Rental Customer Support Specialist to join our remote team. As a key member of our customer support team, you'll be responsible for handling daily guest communications, resolving guest inquiries, and providing exceptional support to our property owners. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Vacation Rental Customer Support Specialist at arenaflex, you'll be responsible for the following key tasks: * **Handle Daily Guest Communications**: Respond to guest inquiries and resolve issues in a timely and professional manner, ensuring that our guests receive exceptional support and service. * **Resolve Guest Inquiries**: Utilize your problem-solving skills to resolve guest inquiries and issues, adhering to our company's standard operating procedures. * **Coordinate with Vendors**: Schedule periodic and emergency repairs to our vacation rental properties, ensuring that our properties are well-maintained and our guests receive a seamless experience. * **Manage the Turn Process**: Oversee the turn process for every unit, ensuring that every cleaning team is properly assigned and that our properties are prepared for new guests. * **Develop Processes and Systems**: Collaborate with our team to develop processes and systems that improve the overall guest experience and enhance our customer support services. * **Provide Timely Reviews**: Write and submit timely reviews of our guests on AirBnB and Vrbo platforms, helping to increase our visibility and exposure to potential guests. * **Blog Writing**: Write engaging blog posts about vacation rentals on our company website, increasing our exposure and visibility to potential guests. **Requirements** To be successful in this role, you'll need to possess the following qualifications and skills: * **Minimum of 2 Years of Remote Customer Service Experience**: You'll need to have a strong background in customer service, with a minimum of 2 years of experience working remotely with US-based businesses. * **Experience in the Vacation Rental Industry**: You'll need to have experience working in the vacation rental industry, with a strong understanding of the industry's best practices and standards. * **Microsoft and Google Suite Experience**: You'll need to be proficient in Microsoft and Google Suite, with experience using these tools in a customer support role. * **Familiarity with Slack, Notion, Field Scheduling, and CRM Software**: You'll need to be familiar with these software tools, with experience using them in a customer support role. * **Reliable Internet/WiFi and Excellent Audio Quality**: You'll need to have a reliable internet connection and excellent audio quality, with minimal to zero background noise. * **Excellent English and Spanish (Written and Spoken)**: You'll need to be fluent in English and Spanish, with excellent written and spoken communication skills. * **Strong Work Ethic and Track Record of Delivering Results**: You'll need to have a strong work ethic and a track record of delivering results, with a focus on customer satisfaction and excellence. **Schedule** As a remote employee, you'll be expected to work a standard schedule of 10:00 am to 6:00 pm PDT, Monday through Friday. **Payment and Benefits** * **Monthly Base Salary**: Your monthly base salary will range between $1,000-1,120 USD, depending on your experience and qualifications. * **Payments via Wise or Similar Platform**: Your payments will be processed and sent via Wise or a similar platform, at an established frequency (bi-weekly). * **Career Growth Opportunities and Learning Benefits**: arenaflex offers a range of career growth opportunities and learning benefits, including training programs, mentorship, and professional development opportunities. **Application Process** To apply for this exciting opportunity, please submit your application, including: * **Resume**: Your resume should be in English, and you should have a strong background in customer service and the vacation rental industry. * **Voice/Video Recording**: You'll need to submit a voice/video recording that lasts at least 30 seconds, showcasing your communication skills and personality. * **Application Form**: Please complete our application form, which can be found on our website. **Application Disclaimer** Please note that we'll only consider applications that meet the stated requirements and qualifications. We value your interest and look forward to reviewing your application. Apply Now! Apply for this job