**Experienced Customer Service Representative - Remote Opportunity at arenaflex**

Are you a customer service enthusiast looking for a dynamic and supportive work environment where you can grow professionally and make a real impact? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join arenaflex, a leading company that values its employees, customers, and community. **About arenaflex** arenaflex is a second-generation family-owned business that has been a leader in the industry for years. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our products may not be the most glamorous, but they are honest, straightforward, and hardworking – just like us. We strive to maintain a strong partnership with our employees, manufacturers, and customers, treating them as our extended family and standing behind them 100%. **Life at arenaflex** At arenaflex, we believe that our employees are our greatest asset. We offer a comprehensive benefits package, including paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, and more. We also invest in our employees' growth and development through ongoing off-site training and you-pick classes. Our open-book management methodology ensures that every team member has insight into the company's inner workings and can contribute to our quarterly strategic planning. **Job Summary** We are seeking an experienced Customer Service Representative to join our remote team. As a Customer Service Representative, you will be the face of arenaflex, interacting with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication. You will be responsible for collecting and entering orders, fielding customer questions and concerns, managing sales orders, and maintaining customer records. **Key Responsibilities** * Interact with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication * Collect and enter orders for our products * Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions * Manage flow of sales orders for internal sales partners and confirm accuracy * Maintain customer records in CRM and other business systems * Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals * Assist with various projects and other duties as needed **Competencies** * Excellent communication skills, including active listening with attention to detail * Service-oriented, organized, and able to perform in a fast-paced environment * Proficient in Microsoft Office Suite with the ability to learn new software * Learns from and adapts to customer service trends based on customer communication and feedback * Remains calm and professional in all situations * Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders **Supervisory Responsibility** This position has no supervisory responsibilities. **Work Environment** This job operates in a professional office environment either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is largely a sedentary role and the employee will be required to talk, write, and listen. * Some lifting could be required during set up and tear down of trade shows, this would require the ability to lift up to 50 pounds. **Position Type/Expected Hours of Work** Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week. **Travel** Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings. **Required Education and Experience** * AA degree or equivalent from 2-year college or technical school; or equivalent combination of education and experience * Proven customer support experience with ability to adapt/respond to different situations * Professional, outgoing, and service-oriented * Minimum of 2 years Customer Service experience in B2B setting * Proficient in Microsoft Office **Preferred Education and Experience** * Experience with CRM, ERP, and warehouse management systems * Familiar with Zendesk and Asana **Other Duties** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Compensation and Benefits** * Hourly rate: $20.00 per hour * Benefits: + 401(k) + Dental insurance + Flexible schedule + Health insurance + Paid time off + Professional development assistance + Vision insurance + Work from home * Shift: Day shift * Education: Associate (Preferred) * Experience: B2B Customer Service: 2 years (Required) * Work Location: Remote If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at arenaflex. Apply for this job