**Experienced Customer Service Representative - National Remote**

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As an Experienced Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. You will be part of a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. **About arenaflex** arenaflex is a leading healthcare organization that is committed to helping people live healthier lives. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to make the health system work better for everyone, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits. You will ask appropriate questions, listen actively, and document required information in computer systems. You will also make occasional outbound calls to customers for follow-ups. You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. **Key Responsibilities** - Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits - Ask appropriate questions and listen actively while documenting required information in computer systems - Occasionally make outbound calls to customers for follow-ups - Work in a fast-paced environment, anticipating taking a minimum of 50 calls daily - Collaborate with colleagues to resolve customer issues and provide excellent customer service - Stay up-to-date with company policies, procedures, and product knowledge to provide accurate information to customers **Work Environment and Culture** As a remote employee, you will have the flexibility to work from anywhere within the U.S. You will be part of a virtual team that is dedicated to delivering exceptional customer service. You will have access to comprehensive benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. You will also have opportunities for career growth and development, including training and professional development programs. **Requirements** - High School Diploma or GED - Must be 18 years of age or older - 1 year of customer service experience, which includes providing service over the phone - Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications - Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet) - Ability to attend 3-4 weeks of training with 100% attendance - Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and when deemed necessary by business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift. **Preferred Qualifications** - Call Center experience - Experience with a virtual learning environment - Experience with a virtual working environment - Experience in working with Digital platforms and systems (Web, Chat, Email) - Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) **Telecommuting Requirements** - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service - Must be able to connect directly into internet - via hard wire (either directly to modem or router) **Soft Skills** - Ability to work in a fast-paced work environment - Anticipate taking a minimum of 50 calls daily - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong problem-solving and critical thinking skills **Physical and Work Environment** - Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer **Compensation and Benefits** - Hourly range for this position is $16.00 - $28.27 per hour - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - UnitedHealth Group complies with all minimum wage laws as applicable - Comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution - Opportunities for career growth and development, including training and professional development programs **Application Deadline** This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Diversity and Inclusion** arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply for this job