Experienced Travel Customer Services Representative for Ski Holidays – Remote Opportunity within the UK

Introduction to blithequark Imagine being part of a revolutionary travel technology company that is changing the way people plan and book their ski holidays. At blithequark, we pride ourselves on providing a fully integrated self-service platform that empowers customers to create their dream ski trips with ease. Our platform offers real-time prices and availability for millions of ski trip combinations, including accommodations, flights, transfers, ski passes, ski gear, and ski lessons. We are now seeking talented and experienced Travel Customer Services Representatives to join our team on a fully remote basis within the UK. Job Overview We are looking for highly skilled and customer-focused individuals to join our team as Travel Customer Services Representatives. As a key member of our customer services team, you will be responsible for providing exceptional support to our customers throughout their journey, from pre-booking advice to post-booking support and beyond. This is an exciting opportunity to work with a innovative company that is passionate about delivering outstanding customer experiences. The role is offered on a 6-month contract with a view to become permanent, and we are looking for candidates who are eager to grow and develop with our company. Key Responsibilities Taking ownership of clients' onboarding, professional services, and consulting to ensure a unique customer experience Serving as the main point of contact for our customers throughout their journey Providing pre-booking advice on where and how to book a ski trip Offering post-booking support according to customers' needs Supporting customers during their trip to ensure a great customer experience Liaising between customers and suppliers for requests, complaints, and updates Experience and Qualifications To be successful in this role, you will need to have previous customer service experience gained within the travel industry. This is essential, as you will be working with customers who have high expectations and require expert knowledge and support. Additionally, experience working with support and CRM systems is highly desirable, as is preferably In-Resort team experience. You will also need to have excellent written and verbal communication skills, strong technical skills, and a self-learning ability to understand multi-platform systems. While ski experience is not essential, it is an advantage, as you will be working with customers who are passionate about skiing and snowboarding. Essential Skills and Competencies Previous customer service experience gained within the travel industry Experience working with support and CRM systems Preferably In-Resort team experience Excellent written and verbal communication skills Strong technical skills and self-learning ability to understand multi-platform systems Ability to work in a fast-paced environment and prioritize tasks effectively Strong problem-solving skills and ability to think critically Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Travel Customer Services Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will be working with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you will have the opportunity to learn from them and share your own knowledge and expertise. We also offer a range of training and development programs to help you achieve your career goals and advance within the company. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive company culture. We believe in working collaboratively as a team to achieve our goals and deliver exceptional customer experiences. Our company culture is built on values of innovation, customer focus, and teamwork, and we are looking for individuals who share these values and are passionate about making a difference. As a fully remote company, we offer a flexible and autonomous work environment that allows you to work from anywhere in the UK. We also offer a range of perks and benefits, including 22 days annual leave, a pension scheme, and a competitive base salary of £29,000. Compensation, Perks, and Benefits We offer a competitive compensation package that includes a base salary of £29,000, 22 days annual leave, and a pension scheme. We also offer a range of perks and benefits, including flexible working hours, remote work options, and opportunities for career growth and development. As a fully remote company, we are committed to providing a positive and supportive work environment that allows you to thrive and succeed in your role. Why Join blithequark? Opportunity to work with a innovative and dynamic company that is changing the way people plan and book their ski holidays Competitive compensation package and range of perks and benefits Flexible and autonomous work environment that allows you to work from anywhere in the UK Opportunities for career growth and development in a fast-paced and dynamic environment Positive and supportive company culture that values innovation, customer focus, and teamwork Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Travel Customer Services Representative. At blithequark, we are committed to providing a positive and supportive work environment that allows you to thrive and succeed in your role. We look forward to hearing from you and exploring how you can contribute to our team's success. To apply for this role, please email your CV and a member of our team will be in contact to discuss your application. We can't wait to hear from you and welcome you to our team! Apply for this job