**Experienced Tier 2 E-Commerce Phone/Chat Support Specialist - Gaming Industry Expertise**

Are you a customer support enthusiast with a passion for gaming and e-commerce? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team of customer support specialists as a Tier 2 E-Commerce Phone/Chat Support Specialist. As a key member of our global network, you will have the opportunity to work with top-tier brands, develop your skills, and enjoy a flexible work-from-home schedule. **About blithequark** blithequark is a leading provider of managed digital engagement services, partnering with some of the world's most innovative brands to deliver exceptional customer experiences. With a global network of 10,000+ Mods, we bring companies closer to their customers than ever before. Our team of experts is dedicated to providing top-notch support, moderation, and community management services to clients across various industries, including gaming, e-commerce, and more. **Job Summary** As a Tier 2 E-Commerce Phone/Chat Support Specialist, you will be responsible for providing exceptional customer support to clients in the gaming industry. You will work closely with our team to resolve customer inquiries, provide product information, and ensure a seamless customer experience. This is an exciting opportunity to join a dynamic team, develop your skills, and work with top-tier brands. **Responsibilities** * Provide customer support via Zendesk ticketing system * Use admin order tools to review order status and provide resolutions to customers * Use admin tools to review user accounts and assist with account issues * Collaborate with our team to resolve customer inquiries and provide product information * Develop and maintain a deep understanding of our clients' products and services * Provide exceptional customer service, ensuring a positive experience for every customer interaction * Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction **Requirements** * Previous customer support experience is required * Familiarity with Zendesk is a plus * Chat and phone support experience is a huge PLUS! * Comfortable taking the initiative and working independently * Ability to pick things up quickly and adapt to new systems and processes * Mastery of the written word (grammar, spelling, punctuation) * Comfortable working in a fast-paced environment where a lot is expected from you * Retail and/or eCommerce experience is a plus * Passion for shopping and helping customers shop is required * Available to start orientation ASAP! **Work Environment and Requirements** * Dedicated laptop or desktop computer with Windows 10 or above * Quality headset * Quiet workspace to take calls * Willingness to install MSQ security software and 2FA app on the phone * Reliable internet connection with a minimum speed of 10 Mbps * Ability to work in a home office environment with minimal distractions **What We Offer** * The potential to work with some of the coolest clients around the world, including top gaming brands * Flexible self-scheduling to fit your lifestyle * Access to 'Hot Gigs' postings exclusive to the blithequark network * Work from home with a competitive hourly rate (discussed during your first interview) * Paid orientation and training to ensure your success * Opportunities for career growth and professional development * A dynamic and supportive team environment **What's Next?** If you're a motivated and customer-focused individual with a passion for gaming and e-commerce, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, including those with disabilities, veterans, and individuals from underrepresented communities. **Pay Rates** Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. **Apply Now!** Ready to join our team and start your career as a Tier 2 E-Commerce Phone/Chat Support Specialist? Apply now by clicking the link below: Apply for this job