**Experienced Third Shift Customer Solutions Representative (FULLY REMOTE) - Join arenaflex's Dynamic Team**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Third Shift Customer Solutions Representative, you'll play a vital role in our customer-centric approach, providing top-notch support to our valued clients. If you're a motivated and customer-focused individual with a passion for problem-solving, we invite you to join our dynamic team. **About arenaflex** arenaflex is a leading provider of innovative solutions, dedicated to empowering our customers with cutting-edge technology and unparalleled support. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As a fully remote team member, you'll enjoy the flexibility to work from the comfort of your own home while being part of a collaborative and dynamic work environment. **Job Summary** We're seeking an experienced Third Shift Customer Solutions Representative to join our team, working a 3:30pm-12:00am schedule, Tuesday through Saturday. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, dispatching calls to technicians, and performing various administrative duties. If you're a customer-focused individual with a passion for delivering outstanding results, we encourage you to apply. **Key Responsibilities** As a Third Shift Customer Solutions Representative, your key responsibilities will include: * Answering inbound phone calls to schedule jobs and handle customer service inquiries * Initiating outbound phone calls for scheduling of service calls * Handling various customer inquiries and requests efficiently and accurately * Dispatching the correct technician (based on qualifications, geography, customer preference) to each job * Utilizing Service Titan & ClearPath software to effectively plan and dispatch jobs * Proactively communicating with customers regarding estimated arrival times, technician details, etc. * Communicating with technicians regarding availability, expected completion time, etc. * Ensuring accuracy of details (customer name, phone number, address, etc.) on all scheduled calls * Performing a variety of administrative duties as requested by your direct supervisor and other managers in the company * High interaction with service technicians and various customers from residential to commercial * Other duties as assigned **Essential Qualifications** To be successful in this role, you'll need: * High school diploma or equivalent (GED) * Minimum of 3 years relevant work experience in a customer service environment * Must live in Illinois and be able to reliably commute to McHenry, IL each day for training * Previous dispatch experience a plus * Strong verbal and written communication skills * Plumbing, Electric & HVAC experience a Plus * Attention to detail * Ability to manage priorities and workflow * Ability to deal effectively with a diversity of individuals at all organizational levels * Versatility, flexibility, and a willingness to work within constantly changing priorities * Proficient in Microsoft Office * Ability to work from home efficiently * Ability and willingness to work nights and weekends **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Previous experience working in a fast-paced customer service environment * Strong technical skills, including proficiency in Service Titan & ClearPath software * Experience working with a variety of customers, including residential and commercial clients * Strong problem-solving skills and ability to think critically **Skills and Competencies** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to manage multiple priorities and deadlines * Strong technical skills, including proficiency in Microsoft Office and Service Titan & ClearPath software * Ability to work in a fast-paced environment and adapt to changing priorities **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their skills. As a Third Shift Customer Solutions Representative, you'll have access to: * On-site training facility for continuous employee development * Tuition reimbursement program * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** As a fully remote team member, you'll enjoy the flexibility to work from the comfort of your own home while being part of a collaborative and dynamic work environment. Our company culture is built on a foundation of: * Customer-centric approach * Collaborative and supportive team environment * Emphasis on continuous learning and development * Recognition and rewards for outstanding performance * Flexible work arrangements and work-life balance **Compensation, Perks, and Benefits** As a Third Shift Customer Solutions Representative, you'll enjoy a competitive compensation package, including: * Starting at $20.00/hour * Medical, dental, and vision insurance * Supplemental AFLAC insurance options * 401(k) plan with company match * Company-provided life insurance * Employee discounts on company-provided services * Paid time off (PTO) * Paid holidays * Tuition reimbursement **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Join arenaflex's Dynamic Team** At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Third Shift Customer Solutions Representative, you'll play a vital role in our customer-centric approach, providing top-notch support to our valued clients. If you're a motivated and customer-focused individual with a passion for problem-solving, we invite you to join our dynamic team. Apply today and take the first step towards a rewarding career with arenaflex! Apply for this job