Experienced Technical Support and Customer Care Specialist for Remote Work Opportunities - Utilizing Technical Expertise to Deliver Exceptional Customer Experiences

Introduction to arenaflex arenaflex is a leading provider of customer engagement services, dedicated to helping small businesses succeed. Our team is passionate about delivering exceptional customer experiences, and we are now seeking a highly skilled and motivated Technical Support and Customer Care Specialist to join our team. As a Technical Support and Customer Care Specialist at arenaflex, you will have the opportunity to work from the comfort of your own home, utilizing your technical expertise to provide top-notch support to our customers. Job Overview The Technical Support Associate I responds to basic and routine inquiries of a technical nature, including hardware, software, or other designated client products. This position assists external users of arenaflex's technical products or services by answering questions and solving problems involved in their use. Our team helps customers learn how to use QuickBooks to its fullest potential and troubleshoots technical issues. If you feel like you don't know much about these topics, no worries - most of our new hires don't either, and that's why arenaflex offers paid training to teach you how to use QuickBooks and provide awesome customer support. Key Responsibilities Assist customers with QuickBooks; research and provide resolution to questions and problems Troubleshoot issues that are technical in nature; including hardware, software, and networking Solve problems that may be unstructured and require the use of conceptual thinking skills Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs) Listen attentively to customer needs and concerns; demonstrate empathy and build rapport Prepare complete and accurate work, including appropriately notating accounts as required Participate in activities designed to improve customer experience and business performance Ideal Candidate Profile Our ideal candidate is awesome at the following: A passion to help those in need; Customer Service Excellence Curious, with a desire to always learn more, including strong problem-solving skills Ability to work as a team member, as well as independently with minimal supervision Effectively communicates, both written and verbally Troubleshoot basic and routine customer issues that are technical in nature Ability to multi-task and adapt to changes quickly Dependable and flexible to rotate shifts, as needed Essential Qualifications To be considered for this role, you must have: High school diploma or GED is required, and you must be at least 18 years of age Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in a technical support or customer service role Strong knowledge of QuickBooks and other accounting software Excellent communication and problem-solving skills Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Strong technical skills, including hardware, software, and networking Excellent communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing situations Strong problem-solving and analytical skills Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Technical Support and Customer Care Specialist, you will have access to paid training and development opportunities, including: Paid training to learn QuickBooks and other accounting software Ongoing coaching and feedback to help you improve your skills and performance Opportunities for advancement and career growth within the company Work Environment and Company Culture arenaflex is a global workplace that offers infinite possibilities for our employees. We are a company that values diversity, inclusivity, and creativity, and we are passionate about making our clients' businesses better. Our work environment is fast-paced and dynamic, and we are always looking for ways to improve and innovate. As a Technical Support and Customer Care Specialist, you will be working from home, but you will still be part of a larger team and will have opportunities to collaborate and connect with your colleagues. Compensation, Perks, and Benefits As a Technical Support and Customer Care Specialist at arenaflex, you can expect: Competitive base pay starting at $14.00/hr Casual dress attire Paid training Medical, Dental, & Vision Plans available Paid Time Off (PTO) 401(k) Savings Plan Employee Referral Bonuses Conclusion If you are a motivated and technically skilled individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Technical Support and Customer Care Specialist. At arenaflex, we are committed to helping our employees grow and develop in their careers, and we offer a range of benefits and perks to support your well-being and success. Don't miss out on this opportunity to be part of a dynamic and innovative company - apply today! Apply for this job