Experienced Technical Customer Support Representative – Computer Hardware, Software, and Gaming Industry Expertise
Join the Innovative Team at blithequark blithequark is a pioneering company in the computer gaming industry, founded by a team of industry veterans and content creators in August 2022. We're on a mission to revolutionize customer service, build quality, and cable management, while ensuring our products are affordable and accessible. As a leader in the industry, we're committed to setting new standards and pushing the boundaries of innovation. About the Role We're seeking a highly skilled and experienced Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you will be the primary point of contact for our customers, providing top-notch support and resolving technical issues with our computer software and hardware. If you're passionate about delivering exceptional customer service, have a strong technical background, and enjoy working in a fast-paced environment, we want to hear from you! Key Responsibilities Troubleshoot and Resolve Technical Issues: Identify, investigate, and resolve customer questions or problems with computer software and hardware. Provide Multi-Channel Support: Offer email, chat, and telephone support to end-users experiencing technical difficulties. Apply Technical Knowledge: Utilize knowledge of computer software, hardware, and procedures to solve problems and guide users through diagnostic and troubleshooting processes. Escalate Urgent Support Situations: Identify and escalate support situations requiring urgent attention. Document Resolutions and Track Support Requests: Thoroughly document resolutions and track support requests via our computerized ticketing system. Stay Current with Product Upgrades and Business Updates: Stay up-to-date with product upgrades, system information, and business updates. Collaborate with Team Members: Collaborate with other team members to research and resolve problems. Perform Additional Duties: Perform other related duties as assigned. Requirements and Qualifications Essential Skills and Abilities: Technical Proficiency: Proficient with or the ability to quickly learn an array of computer hardware and software. Computer Software and Hardware Knowledge: Thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals. Excellent Communication Skills: Excellent verbal and written communication skills. Interpersonal and Customer Service Skills: Excellent interpersonal and customer service skills. Professional Telephone Manner: Professional and pleasant telephone manner. Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills. Microsoft Office Suite Proficiency: Proficient with Microsoft Office Suite or related software. Willingness to Participate in Quality Assurance: Willingness to have telephone conversations monitored for quality assurance. Education and Experience: Associate's Degree: Associate's degree in Computer Science or related field preferred. Customer Technical Support Experience: 2+ years of experience in customer technical support preferred. What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks we offer: Competitive Compensation: Competitive salary and benefits package. Health Care Plan: Comprehensive health care plan, including medical, dental, and vision coverage. Retirement Plan: 401k retirement plan to help you plan for the future. Paid Time Off: Paid vacation, sick leave, and public holidays. Short Term and Long Term Disability: Short term and long term disability insurance. Work From Home: Flexible work-from-home arrangement. Work Environment and Company Culture At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and fun. Here are some highlights of our company culture: Innovative and Dynamic Environment: We're a fast-paced and dynamic company that's always looking for new ways to innovate and improve. Collaborative Team: We're a team-oriented company that values collaboration and communication. Professional Development: We're committed to helping our employees grow and develop their skills. Recognition and Rewards: We recognize and reward our employees for their hard work and contributions. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. Here are some of the career growth opportunities and learning benefits we offer: Training and Development: We offer regular training and development opportunities to help our employees improve their skills and knowledge. Mentorship Program: We have a mentorship program that pairs employees with experienced professionals who can provide guidance and support. Career Advancement Opportunities: We offer career advancement opportunities for employees who are looking to grow and develop their careers. How to Apply If you're passionate about delivering exceptional customer service, have a strong technical background, and enjoy working in a fast-paced environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Join our team at blithequark and be part of a company that's revolutionizing the computer gaming industry. Apply now and take the first step towards a rewarding and challenging career! Apply for this job