**Experienced Technical Customer Success Manager – Work From Home**

Join arenaflex and revolutionize the way the world communicates and innovates. Our Customer Innovation experience team is developing cutting-edge and reliable technology solutions to power seamless, improved customer experiences. Bring your bold ideas and daring risk-taking to redefine networks and change how the world shares stories and experiences that matter. When you step into a career with arenaflex, you won't just imagine the future – you'll create it. **About arenaflex** arenaflex is a leading private organization that's redefining the way we interact and innovate. Our team is passionate about creating exceptional customer experiences through innovative technology solutions. We're committed to empowering our employees to drive change and make a lasting impact on the organization. **Team Up** Team Up is a design effectiveness tool, designed to engage teams across arenaflex to improve Programming Efficiency, through insights, bottleneck identification, objective setting, and development tools. If you're a passionate advocate for customer success with a strong technical foundation, we want you to join our growing team! **Job Summary** The Technical Customer Success Manager is responsible for defining and driving the technical customer engagement by collaborating with cross-functional teams to deliver customer-driven solutions and meet business targets. You will be a strong advocate for customer success, with a keen eye for innovation and a talent for building technical bridges. **Key Responsibilities and Obligations** • Define and drive the technical customer engagement by collaborating with cross-functional teams to deliver customer-driven solutions and meet business targets. • Create and maintain strong relationships with clients and proactively identify opportunities for growth and expansion, serving as their primary resource and trusted advisor. • Leverage your passion for human connection and tech expertise in the product development industry to create exceptional experiences. • Act as the voice of the customer within and collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for every client. • Conduct effective client rollouts and strive for high adoption of the product. • Manage regular client touchpoints to maintain strong relationships with clients. • Collaborate with Innovation to identify and address support issues in a timely manner and escalate blockers quickly. • Gather product requirements and feedback that can be used to inform and shape the product roadmap. • Collaborate with Marketing to create customer case studies. • Collaborate with clients on best practices, ensuring they are equipped throughout the journey. **Essential Qualifications** • Bachelor's degree in Business Administration, Data Science, Software Engineering, Computer Science, or a related field. • 2+ years of experience in a technical, customer-facing role of a highly technical product. • Demonstrated expertise in customer success, ideally within the SaaS world (preferably B2B, Big Data, SDLC product). • Strong technical foundation within an innovation organization. • Understanding of how dev teams work – inside and out. • Commitment to maintaining empathy and humility throughout the day with a customer-first mindset in a highly collaborative environment. **Preferred Qualifications** • Remarkable communication, critical thinking, and presentation skills. • Ability to work independently and collaboratively in a fast-paced, dynamic environment. **Compensation and Benefits** Our Technical Customer Success Manager earns a competitive salary, along with a wide range of amazing benefits that come with working at arenaflex. Individual starting salary within this range may vary based on location, experience, skill, and education/training. **Joining our Team** Joining our team comes with amazing advantages and benefits: • 401(k) plan • Education reimbursement program • Paid Time and Holidays (based on date of hire, at least 23 days of vacation every year and 9 company-assigned holidays) • Paid Parental Leave • Paid Parental figure Leave • Additional disabled leave beyond what state and local regulations require may be available but is unprotected • Adoption Reimbursement • Disability Benefits (short-term and long-term) • Life and Accidental Death Insurance • Supplemental benefit programs: basic illness/accident clinic reimbursement/group legal • Employee Assistance Programs (EAP) • Comprehensive employee health programs • Employee discounts up to 50% off on qualified arenaflex mobility plans and accessories, arenaflex web (and fiber where available) and arenaflex phone. • arenaflex is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected with their world. Together, we've built a leading integrated communications and entertainment organization and an amazing work environment and culture. Collaborate with industry leaders every time you walk into work, making the world you've always envisioned. **Ready to Transform Digital with Us?** Apply now! **Weekly Hours:** 40 **Time Type:** Full-time **Location:** USA **Equal Employment Opportunity (EEO)** It is the policy of arenaflex to provide equal employment opportunity to all people without regard to age, color, disability, gender, national origin, citizenship status, physical or mental disability, race, religion, belief, orientation, sex, sexual orientation, gender identity or expression, genetic information, marital status, status as a veteran, or any other characteristic protected by federal, state, or local law. And arenaflex will provide reasonable accommodations to qualified individuals with disabilities. Apply Job! Apply for this job