**Experienced Seasonal Customer Service Representative – Remote Mountain Time Zone**

Join arenaflex, a global Christian humanitarian organization, in a dynamic and rewarding role as a Seasonal Customer Service Representative within the Donor Contact Services Call Center. As a key liaison and "voice of arenaflex," you will provide exceptional customer service to our valued donors and the general public while supporting various arenaflex programs, including disaster relief, education, health, clean water, and more. **About arenaflex** arenaflex is a global Christian humanitarian organization that partners with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. With a strong commitment to faith and compassion, arenaflex strives to make a meaningful difference in the lives of those in need. As a Seasonal Customer Service Representative, you will be part of a dedicated team that shares this vision and is passionate about delivering exceptional customer service. **Job Summary** As a Seasonal Customer Service Representative, you will be responsible for providing top-notch customer service to arenaflex donors and the general public through inbound and occasional outbound calls in a high-volume call center environment. You will also have the opportunity to support arenaflex's Gift Catalog, which offers over 100 ways to honor a loved one by giving a gift that can provide hope, joy, and transformation for a child. **Key Responsibilities** * Provide exceptional customer service to arenaflex donors and the general public through inbound and occasional outbound calls * Maintain reliable, regular attendance and adhere to a structured work schedule * Answer inbound calls and make outbound calls to current and potential donors in response to all media presentations and arenaflex products and services * Recognize and respond to up-sell opportunities and actively cross-sell other arenaflex programs as appropriate * Demonstrate active listening skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills * Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals * Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods * Develop skills to utilize technology for maintaining and updating donor information as appropriate * Accept constructive feedback and welcome instruction and direction * Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment * Learn and effectively communicate arenaflex's involvement in ministries and projects around the world * Be sensitive to donor needs and pray with them when appropriate * Work collaboratively with team members when assigned to work as a member of a team * Perform other duties as assigned **Required Experience and Skills** * High school graduate/GED or equivalent required, as well as basic routine work experience * Minimum of 1-year previous customer service/sales work experience or call center experience preferred * Required minimum typing speed of 20 wpm * Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs **Preferred Qualifications** * Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications * Ability to keep composure during challenging situations * Ability to work efficiently while maintaining an appropriate level of speed * Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize * Ability to adapt and demonstrate flexibility * Willingness to accept constructive feedback, instruction, and direction * Ability to demonstrate active listening and display empathy through the phone * Show a passion for sharing God's love with others * Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms **What to Expect** You will join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service in a highly structured Call Center environment. As the "Voice of arenaflex" to our valued donors, you will also have opportunities to support them through meaningful prayer. Seasonal Customer Service Representatives can expect a faith-filled, customer-focused, caring, and supportive work environment, where you will be able to share God's love with others. **What Happens Next?** After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps include: * A phone interview with our recruiting team * A video interview with members of the Donor Contact Services team * A spiritual and professional reference check * Upon acceptance of offer, a criminal background check **Work Environment and Conditions** The work environment is indoor with low-walled desks, and you will be required to sit in front of a computer and type and talk on the phone for the vast majority of the work day. Involves repetitive motion to type continuously, use the mouse, and/or scan documents. **Compensation and Benefits** * Salary: $16.56 - $23.06/hr. Applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. Typical hiring range is expected to be $19 to $21/hour. * No benefits associated with this position. **How to Apply** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you shortly. **Join arenaflex Today!** As a Seasonal Customer Service Representative, you will be part of a dynamic team that is dedicated to making a meaningful difference in the lives of those in need. We offer a unique opportunity to share God's love with others while providing exceptional customer service. Don't miss out on this chance to join arenaflex and make a difference in the world. Apply now! Apply for this job