Experienced Technical Content Designer – Customer Service and Support for Global Entertainment Leader
About blithequark blithequark is a pioneering entertainment service that has revolutionized the way people enjoy TV series, films, and games. With a presence in over 190 countries and 278 million paid memberships, blithequark offers an unparalleled entertainment experience, allowing members to play, pause, and resume watching at their convenience. Our mission is to provide amazing interactions with our subscribers worldwide, and we're committed to excellence, simplicity, and getting our members back to streaming. The Role We're seeking a talented Technical Content Designer to join our Customer Service Content Strategy team and enhance the support experience for our members and customer service agents. As a Technical Content Designer, you will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the blithequark Help Center and internal customer service knowledge base for our global CS teams. Key Responsibilities Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting. Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials. Ensure consistent content style, tone, and format meet the evolving expectations of a global audience. Partner closely with support operations, localization, legal, product design, and engineering teams to ensure seamless content integration. Create, maintain, and update style guides and editorial training to ensure high-quality content. Leverage multiple data sources to provide data-driven analysis and content recommendations. Essential Qualifications BS/BA degree in a relevant field. 5+ years of relevant experience in technical content design, writing, or a related field. Exceptional writing, editing, project management, and communications skills. Extensive technical or UI writing experience, preferably in a customer service organization or highly technical environment for a consumer audience. Experience writing for different platforms, such as computer, mobile, or TV. Experience with information architecture and content management systems. Preferred Qualifications Independent, self-starter with innovative thinking and a curious mindset. Action-oriented with a strong ability to drive improvements and build relationships. Superior communication skills, including storytelling and adaptability in a fast-paced environment. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. As a Technical Content Designer, you'll have opportunities to: Collaborate with cross-functional teams to drive content strategy and innovation. Develop your writing, editing, and project management skills through training and mentorship. Contribute to the creation of high-quality content that enhances the support experience for our members and customer service agents. Work Environment and Company Culture blithequark is a unique and dynamic work environment that values diversity, equity, and inclusion. We: Celebrate diversity of thought and background, recognizing that it builds stronger teams. Approach diversity and inclusion seriously and thoughtfully, ensuring equal opportunities for all employees. Offer a flexible and remote work environment that supports work-life balance. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes: Competitive annual salary ranging from $50,000 to $190,000. Stock Option Program to give you a stake in our company's success. Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. Paid leave of absence programs, including 35 days annually for paid time off for full-time hourly employees and flexible time off for full-time salaried employees. Conclusion If you're a motivated and experienced Technical Content Designer looking for a new challenge, we encourage you to apply to blithequark. Join our team and contribute to shaping the future of global entertainment. Apply now and be part of our mission to provide amazing interactions with our subscribers worldwide! Apply for this job