Experienced Tech Customer Service Representative - Water Heaters - Remote Work Opportunity with On-Site Training at blithequark

Introduction to blithequark At blithequark, we are a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a global scale and local presence, we strive to be a force of good in supporting our communities, clients, and the environment. Our mission is to make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. About the Role We are seeking an experienced and passionate Tech Customer Service Representative to join our team, specializing in water heaters. As the eyes and ears of our team, you will field customer inquiries, find innovative ways to respond, and work in a collaborative and engaging environment. This role offers the unique opportunity to work from home after completing on-site training in Johnson City, TN, and interact with people from all walks of life, ensuring no two days are the same. Key Responsibilities Handle and respond to customer inquiries in a timely and professional manner, providing excellent customer service through active listening Work with confidential customer information, treating it sensitively and with utmost care Aim to resolve issues on the first call by being proactive and communicating effectively with customers Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate Track all call-related information for auditing and reporting purposes, providing feedback on call issues to improve our services Qualifications and Requirements To succeed in this role, you should be a fearless and inspired individual who is passionate about delivering exceptional customer service. We require: 6 months of customer service experience, preferably in a tech-related field Ability to work remotely in a virtual team environment, with a strong internet connection and a clean, quiet workspace High school graduate or GED, with proven oral and written communication skills Logical problem-solving skills, with the ability to navigate Windows operating systems and type at a speed of 25 wpm Organization and work prioritization skills, with the ability to work independently and as part of a team Work from Home Requirements To ensure a seamless remote work experience, we require: Internet requirements: minimum subscribed download rate of 15.0 Mbps, minimum subscribed upload rate of 5.0 Mbps, and an ISP with no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN Proof of internet speed required, with a clean and quiet workspace dedicated to your work Career Growth and Development At blithequark, we believe in providing opportunities for growth and development to our employees. As a Tech Customer Service Representative, you will have the chance to discover your potential and take your career to new heights. With a commitment to employee wellness and engagement, we offer a range of programs and benefits to support your professional and personal growth. Benefits and Perks By joining blithequark, you will be eligible for a range of benefits, including: Paid training to ensure your success in the role Competitive wages and full benefits, including medical, dental, vision, and 401k Paid time off and employee wellness programs to support your work-life balance Opportunities for career advancement and professional growth Company Culture and Values At blithequark, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day. Join Our Team If you are a motivated and passionate individual who is inspired to deliver exceptional customer service, we encourage you to apply for this exciting opportunity. As a Tech Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job