Experienced Banking Customer Service Representative – Delivering Exceptional Support and Solutions to Clients Onsite at blithequark

Introduction to blithequark Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we are committed to making a positive impact wherever we operate. Join the blithequark Team As a Banking Customer Service Representative at blithequark, you will become a key contributor to our mission of making people's lives simpler, faster, and safer. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we help companies adapt quickly to changing needs, and we are inspired to deliver only the best in all that we do. You will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover that your potential can take you anywhere you want to go. Responsibilities As a Banking Customer Service Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns from our clients. Your key responsibilities will include: Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempting to resolve and de-escalate any issues that may arise Escalating interactions when necessary and appropriate to ensure timely and effective resolution Responding to requests for assistance and/or possible processing payments Tracking all call-related information for auditing and reporting purposes Providing feedback on call issues to help us continuously improve our services Upselling products or services when required to meet the needs of our clients Qualifications We're looking for fearless and inspired individuals who are passionate about delivering exceptional customer service and support. To be successful in this role, you will need: High School Diploma or equivalent IT/Network certifications or degrees are preferred, but not required Be at least 18 years of age or older Proven call center experience, with a strong track record of providing excellent customer service Typing speed of at least 25 words per minute Proficiency in PC operation and navigation, with the ability to learn new systems and technologies quickly Entry-level network troubleshooting skills, with the ability to set up home Wi-Fi networks and configure routers or switches Core proficiency with laptop or desktop computers, with excellent communication skills, both oral and written Ability to work independently, with strong listening skills and the ability to stay composed and objective in a fast-paced environment What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: Paid training to help you develop your skills and knowledge Competitive wages and rewards for your hard work and dedication Full benefits, including medical, dental, vision, 401k, and more Paid time off to help you relax and recharge Employee wellness and engagement programs to support your physical and mental health Career Growth and Development At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including leadership development, mentorship, and career coaching. We also provide opportunities for advancement and promotion, with many of our senior leaders starting their careers in entry-level positions. Whether you're looking to develop your skills, take on new challenges, or advance your career, we have the tools and resources to help you succeed. Work Environment and Culture At blithequark, we are proud of our diverse and inclusive culture, where everyone feels welcome and valued. We believe that our employees are our greatest asset, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We offer a range of employee programs and initiatives, including employee resource groups, diversity and inclusion training, and community outreach programs. We also recognize and reward our employees' contributions and achievements, with a range of recognition and reward programs. Compensation and Benefits We offer a competitive compensation and benefits package, with a range of perks and benefits to support your physical and mental health, financial well-being, and career development. Our compensation package includes a range of elements, including base salary, bonuses, and benefits, with opportunities for advancement and promotion. We also offer a range of perks and benefits, including flexible working arrangements, employee discounts, and access to exclusive events and experiences. Conclusion If you're looking for a challenging and rewarding career in customer service, with opportunities for growth and development, then we want to hear from you. At blithequark, we are committed to delivering exceptional customer service and support, and we're looking for talented and motivated individuals to join our team. With a range of benefits, including paid training, competitive wages, and full benefits, we offer a comprehensive package that supports your physical and mental health, financial well-being, and career development. So why not apply today and take the first step towards an exciting and rewarding career with blithequark? How to Apply To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you and explore how you can contribute to our mission of making people's lives simpler, faster, and safer. Apply for this job