Experienced Spanish Bilingual Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction in the Health Insurance Industry

Welcome to arenaflex: A Leader in Health Insurance Solutions It's an exciting time to join arenaflex, a pioneering company in the health insurance industry. We're committed to making finding and enrolling in health insurance simple, and we're looking for talented individuals to join our team of Remote Customer Service Representatives. As a Spanish bilingual representative, you'll play a vital role in delivering an amazing customer experience and helping to unveil the mystery of finding and enrolling in health insurance. At arenaflex, we're dedicated to building a motivating and positive work environment, even in a remote setting, and we're passionate about infusing our team with reliable, dedicated, and self-driven individuals who share our vision. About arenaflex arenaflex is a leading provider of cloud-based enrollment tools, serving state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. With the largest state-based marketplace footprint, we're committed to delivering innovative solutions that make a real difference in people's lives. Our award-winning technology and services have earned us a reputation as a trusted partner in the health insurance industry, and we're excited to expand our team with talented individuals like you. Job Overview We're seeking a full-time or seasonal Remote Customer Service Representative to join our elite team. As a Spanish bilingual representative, you'll be responsible for delivering the highest level of customer service experience consistently, managing customer accounts, and providing technical support. You'll also be required to interpret and follow defined procedures and policies, think creatively to solve problems, and adapt to changing projects and updates. If you're a self-motivated and success-driven individual with excellent verbal and written communication skills, we encourage you to apply. Key Responsibilities: Handle inbound and outbound calls, delivering exceptional customer service and support Manage customer accounts, provide technical support, and resolve issues in a timely and professional manner Enter application data, respond to online chat inquiries, and perform other tasks as assigned Interpret and follow defined procedures and policies, ensuring compliance with regulated guidelines Demonstrate creative problem-solving skills, flexibility, and adaptability in a fast-paced environment Manage time and tasks effectively, prioritizing multiple tasks and meeting deadlines Complete extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams Requirements: 18 years of age or older Minimum internet speed of 35 mb/s, with a dedicated, private, and secure workspace Personal laptop or desktop computer required for the training period Commit to full attendance during the 3-week training period Complete a background check and health screening Cable/fiber broadband internet with a hard-wired ethernet connection is required (note: mobile internet service providers and satellite are not compatible) Essential Qualifications: Moderate to advanced computer skills, with a high level of comfort learning new technology High level of professionalism, with excellent verbal and written communication skills Comfortable working from home, with a self-motivated and success-driven approach Preferred Experience: Previous experience in customer support or technical support role Previous experience with group and/or individual health insurance, or the Affordable Care Act Previous experience in a call center environment Familiarity with CRM systems and practices Spanish bilingual skills, with a plus for native speakers or those with extensive experience working with Spanish-speaking customers What We Offer At arenaflex, we're committed to supporting the growth and development of our team members. We offer a range of benefits, including: Paid training, with opportunities for professional development and advancement Full-time, seasonal temp-to-permanent roles, with performance and attendance-based incentives The convenience of working from home, with a collaborative and supportive team environment 401K match, individual coverage HRA (ICHRA), and paid time off (PTO) Compensation Details We offer competitive compensation, with a Spanish bilingual base pay of $15.50 per hour and an enhanced rate of $17.00 per hour contingent on weekly attendance and performance. Join Our Team If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to building a diverse and inclusive team, and we welcome applications from talented individuals who share our vision. Don't miss out on this chance to join a leading company in the health insurance industry and make a real difference in people's lives. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Conclusion At arenaflex, we're dedicated to making a positive impact in the lives of our customers, and we're looking for talented individuals to join our team. As a Remote Customer Service Representative, you'll play a vital role in delivering exceptional support and driving customer satisfaction. With our commitment to growth, development, and diversity, we offer a unique and rewarding work environment that's perfect for self-motivated and success-driven individuals. Apply now and join our team of dedicated professionals who are passionate about making a difference in the health insurance industry. Apply for this job