Experienced Social Media Chat Support Specialist – Magical Customer Experience Creator for a Leading National Fine Art Portrait Organization

Welcome to blithequark: A Great Place to Work and Grow Are you searching for a remote position that offers the perfect blend of challenge, fun, and personal growth? Do you want to be part of a company that has been recognized as one of the Great Places to Work and Top Places to Work? Look no further! blithequark is a national Magical Fine Art Portrait organization that is setting a new standard in the photography industry. Our mission is to create beautiful portraits for families that will be treasured for a lifetime, while also making a positive impact on the lives of children nationwide. About Us At blithequark, we are driven by a passion to create magical experiences for our clients and to make a difference in the world. We have donated over $2 million to children's charities and are committed to continuing our philanthropic efforts. Our core values are centered around our team, and we believe that by taking care of our team members, we can provide the best possible experience for our clients. We are a fast-growing company that is always looking for talented and dedicated individuals to join our team. Our Core Values TEAM FIRST : We prioritize the well-being and success of our team members, knowing that their happiness and job satisfaction are essential to delivering exceptional client experiences. MAGIC NEVER STOPS : We strive to create a fun and engaging work environment that inspires creativity, innovation, and excellence in everything we do. EMBRACE CHANGE : We are a dynamic and agile company that is always looking for ways to improve and adapt to the changing needs of our clients and the market. Job Summary We are seeking an experienced Social Media Chat Support Specialist to join our team. As a key member of our social media support team, you will be responsible for providing exceptional customer service to our clients across all social media platforms. If you have a passion for delivering magical experiences and making a positive impact on people's lives, we want to hear from you! Key Responsibilities Respond to client inquiries and comments across all social media platforms in a timely and professional manner. Develop a thorough understanding of our magical experiences and services to provide accurate and helpful information to clients. Ensure that all client issues and concerns are resolved promptly and efficiently, and that clients are satisfied with the outcome. Maintain accurate records of client interactions, including inquiry details, complaints, and comments. Participate in department and company meetings to stay up-to-date on company news, policies, and procedures. Collaborate with other team members to achieve company goals and objectives. Requirements To be successful in this role, you will need to have: A minimum of 1 year of social media client support experience or a similar role. Previous experience with CRM and social media management software, with Agora experience preferred. Intermediate technical skills, including proficiency in Windows/Mac, Office Suite, and CRM software. A reliable computer with fast internet access, as this is a remote position. Solid communication skills, both written and verbal, with the ability to adapt to different communication styles and audiences. A high attention to detail and an organized approach to work, with the ability to prioritize tasks and manage multiple projects simultaneously. Resourcefulness and diligence in research, with the ability to find creative solutions to complex problems. Flexibility and a willingness to work collaboratively with coworkers, take constructive criticism, and adapt to changing circumstances. A high level of emotional intelligence, with the ability to empathize with clients and provide personalized support and solutions. Benefits and Perks At blithequark, we offer a comprehensive range of benefits and perks to support the well-being and success of our team members, including: FREE medical, dental, vision, and life insurance. FREE employee assistance program. 401k with company match, short and long-term disability, accident, and critical illness insurance. Pet insurance, because we consider your pets to be part of your family too! Legal plan and identity protection plan. Quarterly cruise or cash giveaways for team members. 10 days PTO, starting from your first day, plus paid holidays with no waiting period. Competitive pay and fast growth opportunities. Generous 100% employee discount, plus an employee discount program. Career Growth and Development At blithequark, we are committed to supporting the career growth and development of our team members. We offer a range of training and development opportunities, including workshops, webinars, and online courses, to help you build your skills and advance your career. We also provide regular feedback and coaching to help you achieve your goals and reach your full potential. Work Environment and Company Culture Our company culture is built around our core values of TEAM FIRST, MAGIC NEVER STOPS, and EMBRACE CHANGE. We believe in creating a fun and engaging work environment that inspires creativity, innovation, and excellence in everything we do. We also prioritize the well-being and success of our team members, knowing that their happiness and job satisfaction are essential to delivering exceptional client experiences. How to Apply If you are a motivated and talented individual who is passionate about delivering magical experiences and making a positive impact on people's lives, we want to hear from you! Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to welcoming you to our team! Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values and respects the contributions of all team members. Join Our Team and Make a Difference Don't miss this opportunity to join a dynamic and growing company that is making a positive impact on the lives of children nationwide. Apply now to become a part of our team and start creating magical experiences that will be treasured for a lifetime! Apply for this job