Experienced Sleep Therapy Inbound Customer Service Representative – Delivering Exceptional Patient Care and Support in a Dynamic Home Medical Equipment Environment at arenaflex

Introduction to arenaflex arenaflex is a national leader in providing high-quality medical products and services, empowering patients to manage their health and treatment at home. With a strong presence across 45 states, we are dedicated to delivering exceptional customer care and support. Our mission is to help patients lead a more comfortable and productive life by keeping them engaged in their care. We achieve this through our comprehensive range of medical solutions, including ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Job Overview and Responsibilities We are seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team. As a key member of our team, you will serve as the first line of contact for CPAP resupply customers, providing exceptional patient care and support. Your primary responsibilities will include new order intake, verifying and entering patient demographics, payer and physician-related information, and assisting customers with basic sleep coaching and equipment maintenance. Key Responsibilities: Act as a patient advocate to resolve questions or concerns in a timely and professional manner Collect patient and source information, inputting data into our e-Intake system with accuracy and attention to detail Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines Provide basic technical customer service assistance for CPAP equipment, addressing customer inquiries and resolving issues promptly Process related patient paperwork, manage initial intake via high-volume inbound phone calls, and ensure timely fulfillment of product orders Make outbound calls as needed to collect patient data, and provide education to patients and location employees on CPAP supplies Maintain confidentiality and practice discretion when handling sensitive information, adhering to our high standards of patient care and data protection Essential Qualifications and Skills To succeed in this role, you will need to possess a high school diploma or GED equivalent, with one to three years of related prior work experience in a team-oriented environment. A strong customer service background, experience in the medical field, and administrative record management skills are essential. You should be able to effectively communicate in English, both orally and in writing, with physicians, employees, and patients. Preferred Qualifications: Knowledge of billing reimbursement and insurance policies and requirements Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) Knowledge of medical billing practices Medical terminology and experience with electronic medical records Strong problem-solving skills, with the ability to interpret a variety of instructions and communicate complex information in a clear and concise manner Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Sleep Therapy Inbound Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in the medical field. You will also have opportunities to advance your career, taking on new challenges and responsibilities as you grow with our organization. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, where our employees are valued and empowered to make a difference. We foster a culture of collaboration, innovation, and excellence, recognizing and rewarding outstanding performance and contributions. As a member of our team, you will be part of a community that is dedicated to delivering exceptional patient care and support. Compensation, Perks, and Benefits We offer a competitive compensation package, with a starting pay of $15.50 per hour, plus a monthly bonus program opportunity with potential unlimited earnings. Our benefits include: 401k retirement plan Medical, dental, and vision insurance Life insurance and disability coverage Generous paid time off and paid holidays Employee discount program Employee recognition program Bonus and incentive opportunities Mileage reimbursement (when applicable) Telephone reimbursement (when applicable) Conclusion If you are a compassionate and dedicated customer service professional, looking to make a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. As a Sleep Therapy Inbound Customer Service Representative at arenaflex, you will be part of a dynamic team, delivering exceptional patient care and support in a fast-paced and rewarding environment. Join us today and take the first step towards a fulfilling and challenging career in the medical field. arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment. Apply for this job