Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to arenaflex arenaflex is a pioneering organization that has been at the forefront of technological innovation, dedicated to providing seamless digital experiences to its users. As a leader in the industry, we are committed to fostering a culture of excellence, collaboration, and continuous learning. Our team is passionate about leveraging technology to make a positive impact, and we are now seeking a highly skilled and enthusiastic Service Desk Specialist/Live Chat Agent to join our dynamic team. Job Overview We are looking for a talented individual who shares our passion for technology and customer satisfaction to provide top-notch support for our mobile application, myColorado. As a Service Desk Specialist/Live Chat Agent, you will play a critical role in ensuring the smooth operation of our application, resolving customer inquiries, and troubleshooting issues in a fast-paced and dynamic environment. This is a remote opportunity, and we welcome candidates from all over Colorado to apply. Key Responsibilities Provide Tier I support and customer assistance for the myColorado mobile application, utilizing chat tools and adhering to standard operating procedures. Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, ensuring timely and effective issue resolution. Install myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless integration. Employ Incident Management procedures to enter tickets into the required tracking system, maintaining accurate records and ensuring efficient issue tracking. Collaborate with the team to identify and resolve complex technical issues, sharing knowledge and best practices to continuously improve our support services. Minimum Qualifications To be considered for this exciting opportunity, you must have: One year of professional experience in an occupational field related to mobile application support, or An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Substitutions We also consider substitutions, including: Additional, appropriate paid or unpaid experience that can substitute for the required education on a year-for-year basis. Additional appropriate education that can substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position, which can be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. Preferred Qualifications While not required, we prefer candidates with: Jira experience, with knowledge of agile project management tools and methodologies. ITIL Certification, demonstrating a commitment to IT service management best practices. Agile and scrum methodology experience, with a strong understanding of collaborative development principles. Government work experience, with knowledge of public sector technology initiatives and challenges. Apple and Google Play Store experience, with familiarity with mobile application development and deployment. Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models, with the ability to troubleshoot and resolve complex technical issues. Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our team members. As a Service Desk Specialist/Live Chat Agent, you will have access to: Comprehensive training programs, designed to enhance your technical skills and knowledge. Ongoing mentorship and coaching, to support your career advancement and professional development. Opportunities for cross-functional collaboration, working with diverse teams to drive innovation and excellence. A culture of continuous learning, with a strong emphasis on staying up-to-date with the latest technologies and industry trends. Work Environment and Company Culture arenaflex is proud of its dynamic and inclusive work environment, which fosters collaboration, creativity, and innovation. As a remote team member, you will be an integral part of our virtual community, with opportunities to connect with colleagues and contribute to our company culture. We offer: A flexible and remote work arrangement, allowing you to work from anywhere in Colorado. A comprehensive benefits package, including competitive salary, health insurance, and retirement savings plans. A strong emphasis on work-life balance, with a focus on employee well-being and satisfaction. Regular team-building activities and social events, to foster connections and camaraderie among team members. Compensation and Benefits arenaflex offers a competitive compensation package, with a range of benefits and perks designed to support your career and personal well-being. These include: A competitive salary, reflecting your skills, experience, and qualifications. A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off. Opportunities for professional development and growth, with a focus on continuous learning and skill enhancement. A dynamic and inclusive work environment, with a strong emphasis on collaboration, creativity, and innovation. Conclusion If you are a motivated and tech-savvy individual, passionate about delivering exceptional customer experiences and supporting the success of our mobile application, we encourage you to apply for this exciting opportunity. As a Service Desk Specialist/Live Chat Agent at arenaflex, you will be part of a dynamic team that is shaping the future of technology and innovation. Join us on this exciting journey, and take the first step towards a rewarding and challenging career with a leader in the industry. Apply now to become a part of our talented team and contribute to the success of arenaflex. We look forward to hearing from you! Apply for this job