Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to arenaflex At arenaflex, we are passionate about leveraging technology to make a positive impact on people's lives. As a leader in our industry, we are committed to delivering exceptional service and support to our users. We are now seeking a highly skilled and motivated Service Desk Specialist/Live Chat Agent to join our team, providing critical assistance to ensure the seamless operation of our mobile application, myColorado. If you are a tech-savvy individual with a passion for helping others and working in a dynamic environment, we encourage you to apply for this exciting opportunity. Job Overview This is a remote position based in Colorado, offering the flexibility to work from anywhere in the state. As a Service Desk Specialist/Live Chat Agent, you will be responsible for providing Tier I support and customer assistance to our mobile application users. Your expertise in troubleshooting, problem resolution, and incident management will be essential in ensuring the highest level of service quality. If you are a resident of Colorado with a strong background in mobile application support, we invite you to apply for this 8+ month contract position. Key Responsibilities Provide Tier I support and customer assistance for our mobile application, utilizing chat tools and following standard operating procedures. Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems. Install software on supported devices, following defined procedures, processes, and methods. Employ Incident Management procedures to enter tickets into the required tracking system. Collaborate with the team to ensure seamless service delivery and contribute to the continuous improvement of our support processes. Work Schedule The selected candidate will undergo 3 weeks of training, Monday through Friday, from 9 AM to 6 PM. After completing the training, the permanent schedule will be Tuesday through Saturday, 9 AM to 6 PM. Minimum Qualifications To be considered for this position, you must have: One year of professional experience in an occupational field related to mobile application support. OR an Associate's degree from an accredited institution in a field of study related to the work assignment, such as Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Substitutions Additional, appropriate paid or unpaid experience may substitute for the required education on a year-for-year basis. Similarly, additional appropriate education may substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or certification related to the work assigned to the position may also be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. Preferred Qualifications While not required, the following qualifications are highly desirable: Jira experience. ITIL Certification. Agile and scrum methodology experience. Government work experience. Familiarity with Apple and Google Play Store. Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models. Skills and Competencies To succeed in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work effectively in a remote environment. You should be highly organized, with a strong attention to detail and the ability to prioritize tasks and manage multiple projects simultaneously. A positive and customer-focused attitude is essential, as well as the ability to work collaboratively with the team to achieve common goals. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to ongoing training and professional development opportunities, enabling you to enhance your skills and knowledge in mobile application support. You will also be part of a dynamic team, working on a high-impact project that makes a real difference in people's lives. Work Environment and Company Culture arenaflex is a company that values innovation, collaboration, and customer satisfaction. We foster a positive and inclusive work environment, where employees are encouraged to share their ideas and contribute to the company's success. As a remote employee, you will be part of a virtual team, with regular check-ins and opportunities to connect with your colleagues. We prioritize work-life balance, offering flexible working arrangements and a comprehensive benefits package. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range that reflects your experience and qualifications. You will also be eligible for a range of perks and benefits, including health insurance, retirement savings, and paid time off. We believe in recognizing and rewarding our employees' hard work and contributions, with opportunities for career advancement and professional growth. Conclusion If you are a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join arenaflex as a Service Desk Specialist/Live Chat Agent. With your expertise in mobile application support and your commitment to delivering exceptional customer service, you will play a critical role in ensuring the success of our myColorado application. Don't miss this chance to be part of a dynamic team and contribute to a project that makes a real difference in people's lives. Apply now to take the first step in your new career with arenaflex! Apply for this job