**Experienced Senior UX Designer – Customer Service UX Innovation**

At arenaflex, we're always pushing the boundaries of innovation to deliver exceptional customer experiences. Our commitment to customer-centricity has led to the development of groundbreaking programs and services that have revolutionized the way we interact with our customers. As a Senior UX Designer on our Customer Service UX team, you'll play a pivotal role in shaping the future of customer experience by designing intuitive and seamless solutions for our delivery partners and customers worldwide. **About arenaflex** arenaflex is a global leader in e-commerce, and our Customer Service UX Studio (CS-UX) is at the forefront of driving UX Design excellence across Worldwide Customer Service. Our team of UX researchers, writers, producers, and designers collaborate to create solutions for customer-facing self-service solutions, customer service agent tools, driver support, and internal operational tools. We're passionate about delivering exceptional customer experiences and are committed to innovation, collaboration, and excellence. **Job Summary** We're seeking an experienced Senior UX Designer to join our Customer Service UX team, where you'll work closely with a talented team of designers, researchers, writers, product managers, and developers to drive a design process that always works backward from the customer. As a Senior UX Designer, you'll be responsible for creating user flows, wireframes, prototypes, high-fidelity designs, and detailed UI specifications for iOS and Android apps. You'll also lead cross-team conceptual development, demonstrating systems-level design thinking and delivering design solutions that radically uplevel the existing experience through its simplicity and ease of use. **Key Responsibilities** * Create user flows, wireframes, prototypes, high-fidelity designs, and detailed UI specifications for iOS and Android apps * Lead cross-team conceptual development that represents the most customer-centric intersection between design, business, content, and technology, including generative AI * Demonstrate systems-level design thinking, delivering design solutions that radically uplevel the existing experience through its simplicity and ease of use * Contribute to the group's best practices for UX design while continually advocating for design thinking, process, and craft throughout our organization * Understand customer, delivery partner, and customer service agent needs deeply; develop or work from user profiles with an understanding of the entire user journey * Work through ambiguity and adapt your approach to meet the needs of multiple stakeholders **Essential Qualifications** * 8+ years of design experience * Available online portfolio * Experience working with stakeholders to plan and execute programs that are strategic in nature * Experience applying scrum to visual or UX design processes **Preferred Qualifications** * Experience working with generative AI and machine learning * Experience designing for complex, ambiguous, and dynamic systems * Experience collaborating with cross-functional teams, including product management, engineering, and research * Experience advocating for design thinking and UX best practices throughout an organization **Skills and Competencies** * Strong understanding of human-centered design principles and practices * Excellent communication and collaboration skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Experience with design tools such as Sketch, Figma, Adobe XD, and InVision * Experience with front-end development and coding languages such as HTML, CSS, and JavaScript **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior UX Designer, you'll have opportunities to: * Work on high-impact projects that shape the future of customer experience * Collaborate with a talented team of designers, researchers, writers, product managers, and developers * Develop your skills and expertise through training and development programs * Take on leadership roles and mentor junior designers * Participate in design communities and conferences to stay up-to-date on the latest design trends and best practices **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and excellence. Our company culture is built on a foundation of trust, respect, and open communication. We're committed to creating a workplace that is inclusive, diverse, and supportive of all employees. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive compensation package that includes: * Competitive base salary * Equity and stock options * Sign-on payments * Medical, dental, and vision coverage * Maternity and parental leave options * Paid time off (PTO) * 401(k) plan * Flexible work arrangements and remote work options **How to Apply** If you're passionate about designing exceptional customer experiences and want to make an impact on a global scale, please apply to this role. We're an equal opportunity employer and welcome applications from diverse candidates. Apply for this job