Experienced Senior Customer Success Manager with Italian Language Proficiency – Driving Business Growth through Strategic Relationship Building and Technology Business Management Expertise

Introduction to arenaflex arenaflex is a leading innovator in the technology industry, dedicated to empowering businesses to achieve their full potential through cutting-edge solutions and exceptional customer experiences. As a Senior Customer Success Manager with Italian language proficiency, you will play a pivotal role in fostering long-term relationships with our valued customers, ensuring they derive maximum value from our branded products, and driving business growth through strategic adoption and retention strategies. Your Role and Responsibilities Key Responsibilities: Relationship Builder: Develop and foster strong relationships with stakeholders, from operational teams to executives, ensuring a shared vision of success and aligning our solutions with their business objectives. Technology Business Management Expert: Learn and master the TBM value management framework and our product offerings to understand how they can be leveraged to provide business value, drive user adoption, and exceed customer expectations. Execution Leader: Understand and document customer process workflows, develop and maintain roadmaps and success plans in collaboration with customers, and ensure all relevant metrics reflect customer health, while developing plans to mitigate risks and seize opportunities. Strategic Advisor: Partner with clients to understand their unique challenges and build, agree, and coach them to deliver against their success plans, ensuring achievement of roadmap targets and driving business value. Business Translator: Work closely with business and operational teams to transform requirements into actionable plans that drive value and adoption, while representing customer needs and concerns internally. Problem Solver: Proactively identify potential issues, coordinate cross-functionally to troubleshoot and resolve them in a timely manner, and ensure customer satisfaction and retention. Required Technical and Professional Expertise To excel in this role, you will possess: Proven experience in a B2B SaaS environment, delivering against operational metrics focused on outcomes, value, adoption, and renewal, upsell, and expansion. Capability as an influencer, with a proven ability to build and maintain strong customer relationships at all levels within enterprise customers. Extensive experience managing a demanding portfolio of customers, driving customer value and adoption through use case and roadmap execution. Proven experience identifying and addressing adoption risks and opportunities, with a creative and hands-on approach to managing customers and addressing challenges. Excellent organization, program/project/time management, and communication skills, with fluency in English and Italian, and any additional languages considered a distinct benefit. Ability to travel up to 25% of the time, with a willingness to innovate and improve the way arenaflex serves its customers. Preferred Technical and Professional Expertise While not required, the following qualifications and experience are highly desirable: B.A. or B.S. in a technology, engineering, or business-related discipline. Solid experience as a CSM or Technical Account Manager in a SaaS organization. Experience within IT Finance and/or Technology departments, including Digital teams and the Cloud Center of Excellence. Experience with analytics and big data insights, as well as positioning or selling software and/or services within the software industry. One or more of the following knowledge areas is a plus: PMP and/or Agile Methodology certification, Apptio product knowledge, TBMA certification, FinOps certification, or AWS/Azure/GCP practitioner certification. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, providing opportunities for professional advancement, skill enhancement, and continuous learning. As a Senior Customer Success Manager, you will have access to: Comprehensive training programs, including product knowledge, industry trends, and best practices in customer success. Mentorship and coaching from experienced leaders and peers, with regular feedback and performance evaluations. Opportunities for career advancement, including leadership roles, specialized positions, or lateral moves within the organization. A culture of innovation, encouraging experimentation, creativity, and calculated risk-taking to drive customer success and business growth. Work Environment and Company Culture arenaflex is proud of its dynamic and inclusive work environment, fostering a culture of collaboration, transparency, and open communication. Our employees enjoy: A flexible and remote-friendly work arrangement, with opportunities for travel and in-person collaboration. A comprehensive benefits package, including health insurance, retirement plans, and paid time off. Access to cutting-edge technologies, tools, and resources, with opportunities for professional development and skill enhancement. A diverse and global community of professionals, with a shared passion for customer success and business growth. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a base salary, bonus structure, and benefits, designed to attract and retain top talent in the industry. Our perks and benefits include: A comprehensive health insurance plan, with medical, dental, and vision coverage. A 401(k) or retirement plan, with company matching and vesting schedules. Paid time off, including vacation days, sick leave, and holidays. Access to cutting-edge technologies, tools, and resources, with opportunities for professional development and skill enhancement. A flexible and remote-friendly work arrangement, with opportunities for travel and in-person collaboration. Conclusion If you are a motivated and experienced customer success professional, with a passion for building strong relationships, driving business growth, and leveraging technology to deliver value, we encourage you to apply for this exciting opportunity at arenaflex. Join our dynamic team of professionals, dedicated to empowering businesses to achieve their full potential, and take your career to the next level. Apply for this job