Experienced Senior Customer Success Manager for Strategic Global Accounts – Remote Opportunity with blithequark

Introduction to blithequark and the Industry In a world where opportunities are often limited to a select few in the wealthiest cities, blithequark is on a mission to change the status quo. By launching its global employment platform, blithequark aims to distribute opportunities equally around the world, helping companies hire, pay, and care for talent from anywhere. As a pioneer in global employment, blithequark has already made significant strides, creating a fully-distributed team of over 500 employees across 60+ countries, achieving one of the highest employee engagement scores in its class, and raising $150 million in Series C funding at a valuation of over $1 billion. At blithequark, we believe that brilliant people are everywhere, and we're committed to providing them with the opportunities they deserve. As a company, we're proof that you don't need an office to create a highly-engaged culture. Our diverse leadership team and employee base, which is 60% female, are a testament to our dedication to equality and inclusion. With our B Corp status achieved in 2023, we're just getting started on our mission to change the world. The Role We're looking for an experienced Senior Customer Success Manager to join our team at blithequark. As a key member of our Customer Success team, you will focus on nurturing and retaining our most strategic customers, representing blithequark as a trusted advisor to our main points of contact. You will partner closely with your Account Manager to align day-to-day activities with a clear picture of high-value partnership between blithequark and our customers, as well as leverage cross-functional stakeholders to assure successful relationship development. This is a six-month fixed-term employment contract until April 2025, and you will be working remotely from the comfort of your own home. To create the best experience for our new hire, this role requires you to be based within +/- 5 UTC (EMEA) working hours. Key Responsibilities Manage a portfolio of blithequark's most strategic accounts, acting as a trusted advisor to your customers, understanding their business objectives, challenges, and goals to ensure they maximize the value of blithequark's products and services. Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments. Educate customers about blithequark's product and services and run product training for the different customer personas. Effectively handle customer escalations, by working cross-functionally to find prompt and satisfactory resolutions. Apply a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business. Work cross-functionally with Product, Account Management, and Support to translate customer feedback and ensure high impact and customer-centric improvements. Complete ongoing upskilling as our product rapidly continues to accelerate. Essential Qualifications To be successful in this role, you will need: 4+ years of experience in a Customer Success, Account Manager, or quota-carrying role, preferably in a SaaS or technology company. Proven track record of managing multiple customer relationships and driving customer success initiatives. Ability to effectively manage customer expectations and any conflicts that may arise. Excellent operating rhythm to keep routine deliverables on track while escalations emerge. Excellent communication and presentation skills. Problem-solving mentality and demonstrated conflict resolution capabilities. An autonomous, professional, and human-centric approach to customer relationships. Process-minded with a focus on scale and efficiency for your work. Comfortable working remotely and taking a proactive approach to asynchronous communication. Growth-minded and solutions-oriented with the desire to roll up your sleeves and solve problems as they arise. A curious team player with the interest to try new things, bring initiatives, test, and use the possibility to be creative. A high degree of empathy and a positive attitude. You work hard and know that everyone around you is, too. Drive for the social impact mission and desire to use skills to influence global change and employment opportunities. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience in the EOR or HR industry and employment practices in more than one country. Proficiency in Zendesk, Asana, Notion, and Slack. Ability to speak languages other than English fluently. What You'll Need to Get Started To work remotely with blithequark, you will need: A reliable home internet connection (or be able to get one). Fluent English language skills. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Senior Customer Success Manager, you will have the opportunity to work with a talented team of professionals, learn from their experiences, and share your own knowledge and expertise. You will also have access to ongoing training and development programs, designed to help you upskill and reskill in your role. Our company culture is built on the principles of equality, inclusion, and social impact. We believe that everyone deserves the opportunity to succeed, regardless of their background or location. By joining blithequark, you will be part of a community that is dedicated to making a positive difference in the world. Work Environment and Company Culture At blithequark, we're proud of our fully-distributed team and the culture we've created. We believe that work should be flexible, fun, and fulfilling, and we're committed to providing our employees with the tools and resources they need to succeed. Our company culture is built on the principles of autonomy, transparency, and open communication, and we encourage our employees to take ownership of their work and make decisions that align with our company values. As a remote worker, you will be part of a global community of professionals who are passionate about making a difference. You will have the opportunity to connect with your colleagues through regular virtual meetings, team-building activities, and social events. We also offer a range of benefits and perks, designed to support your well-being and help you achieve a better work-life balance. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, designed to recognize and reward your skills and experience. Our benefits and perks include: Flexible working hours and remote work arrangements. Opportunities for professional development and growth. Access to a global community of professionals who share your values and passions. A range of benefits and perks, designed to support your well-being and help you achieve a better work-life balance. Conclusion If you're a motivated and experienced Customer Success Manager who is passionate about making a difference, we encourage you to apply for this exciting opportunity with blithequark. As a Senior Customer Success Manager, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to a company that is dedicated to creating a more equitable and just world. Don't miss out on this opportunity to join a community of like-minded individuals who share your values and passions. Apply now to become a part of the blithequark team and start making a positive impact today! Apply for this job