Experienced Senior Customer Experience Strategic Support Analyst for Innovative Supply Chain Solutions and Customer Engagement

Introduction to arenaflex arenaflex is a leading innovator in the industry, dedicated to providing exceptional customer experiences through cutting-edge supply chain solutions. Our mission is to foster a culture of innovation, collaboration, and customer-centricity, and we are seeking a talented Senior Customer Experience Strategic Support Analyst to join our team. As a key member of our customer experience team, you will play a vital role in designing and implementing new solutions, resolving issues, and driving strategic performance initiatives that enhance our customers' engagement and satisfaction. Job Overview Under minimal supervision, the Senior Customer Experience Strategic Support Analyst will manage projects related to supply chain solutions that improve service performance and engagement with customers. This includes the design and implementation of new solutions, issue resolution, and the development of quantitative analytical solutions to support strategic performance and customer experience initiatives. The ideal candidate will possess advanced business analysis skills, utilizing database tools and generated data to drive innovative, quality, customer-centric results, and forecasting. Key Responsibilities Manage projects related to supply chain solutions that improve service performance and engagement with customers, including design and implementation of new solutions and issue resolution. Develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives. Utilize advanced business analysis skills, database tools, and generated data to improve techniques that drive innovative and improve quality, customer-centric results, and forecasting. Proactively develop recommendations for arenaflex/customer opportunities and internal processes within cross-departmental projects. Maintain positive, effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular cadence. Qualifications Essential Qualifications Bachelor's degree or equivalent. Four (4) years of work experience in external customer problem resolution. Demonstrated knowledge of business software applications. Strong interpersonal skills. Directly related experience may offset degree requirements. Directly related advanced degrees may offset experience requirements. Preferred Qualifications Master Export Specialist (MES)-Customs Broker License. Quality improvement certification and/or experience, such as QDM, Six Sigma, Total Quality Management, or related. Coordination of air and ocean shipments, including booking, planning, document preparation, and tracking. Customs import controls and clearance experience. Certified Export Specialist (CES). Certified Customs Specialist (CCS). Skill and Competency Requirements To succeed in this role, you will need to possess excellent analytical, problem-solving, and communication skills. You should be able to work effectively in a team environment, building strong relationships with internal and external stakeholders. Proficiency in business software applications, database tools, and data analysis is essential. Additionally, you should be proactive, innovative, and customer-focused, with a strong commitment to delivering exceptional results and driving continuous improvement. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Senior Customer Experience Strategic Support Analyst, you will have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. You will also have the chance to work on diverse projects, collaborating with cross-functional teams and developing your skills and expertise in supply chain solutions, customer experience, and data analysis. Work Environment and Company Culture arenaflex offers a dynamic and supportive work environment, with a strong focus on innovation, collaboration, and customer-centricity. Our company culture values diversity, inclusion, and respect, and we are committed to creating a workplace where everyone feels valued, empowered, and able to contribute their best. As a member of our team, you will be part of a vibrant community that is passionate about delivering exceptional customer experiences and driving business success. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a salary range of $5,364.26/month to $9,476.86/month, depending on experience and location. We also provide a range of benefits, including health, vision, and dental insurance, retirement plans, and tuition reimbursement. Additionally, you may be eligible for additional pay, premiums, or bonus potential, as well as opportunities for professional growth and development. Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Customer Experience Strategic Support Analyst position at arenaflex. With your skills, expertise, and passion for customer experience, you can make a real difference in our organization and contribute to our mission of delivering exceptional customer experiences through innovative supply chain solutions. Join our team today and take the first step towards a exciting and fulfilling career with arenaflex. Apply for this job