Experienced Seasonal Customer Support Representative for Leading Health and Wellness Mobile Apps – 3-Month Contract Opportunity with Potential for Long-Term Placement

Introduction to blithequark blithequark is a pioneering multi-product tech platform that has revolutionized the health and wellness industry with its suite of innovative mobile apps. With a staggering combined audience of over 60 million monthly active users, our platform has become the go-to destination for individuals seeking to improve their overall well-being. Our portfolio boasts an impressive array of successful companies, including Flo, a global leader in female health, Simple, a nutrition and wellness app with over 15 million downloads, Zing, a personal fitness trainer, and many more. Following a successful $100 million Series B funding round, we are experiencing rapid growth, with our revenue increasing by 50% year-over-year. About Simple Simple is one of our flagship mobile products, with over 15 million unique downloads, more than 300,000 5-star reviews, and an impressive 50% year-over-year revenue growth. Our mission is to empower users to build healthier habits through balanced nutrition, providing a safe and supportive environment for actionable feedback and personalized guidance. Our approach is informed by a global team of experts in nutrition, behavior change, and digital health, and is enhanced by Avo, our cutting-edge in-app wellness assistant. By partnering with Simple, users can stick to new, healthier routines and achieve their wellness goals. To learn more about Simple, please visit simple.life . Job Opportunity We are currently seeking talented and experienced Seasonal Customer Support Representatives to join our team for the busy season. This is an exciting opportunity to work with a leading health and wellness tech platform, with the potential for top performers to secure longer-term positions. As a Customer Support Representative, you will play a critical role in delivering exceptional customer experiences, handling user feedback, and collaborating with our teams to resolve issues. Main Responsibilities Monitor incoming messages via email and chat channels, responding promptly and professionally to user inquiries and concerns. Handle user feedback with empathy and understanding, turning potentially negative interactions into positive experiences that promote customer loyalty and retention. Collaborate with other teams and colleagues to resolve complex issues, ensuring that users receive timely and effective solutions to their problems. Work effectively in a fast-paced environment, prioritizing tasks and managing multiple conversations simultaneously while maintaining a high level of accuracy and attention to detail. Requirements and Qualifications To be successful in this role, you will need to possess the following skills and qualifications: 1-3+ years of experience in technical support, customer support, or a similar role, with a proven track record of delivering exceptional customer experiences. Experience working with email and chat channels, with the ability to communicate effectively and empathetically with users. Fluency in written English, with excellent grammar, spelling, and punctuation skills. Ability to work in a fully remote environment, with a reliable internet connection and a quiet, dedicated workspace. Self-motivation and the ability to thrive in a fast-paced, ever-changing environment, with a strong focus on teamwork and collaboration. Tech-savviness, with attention to detail and the ability to learn new systems and processes quickly. Availability to work shifts, including 2/2 day, mid, or night rotations, with flexibility to adapt to changing schedules and priorities. Location in the following time zones: GMT+8, GMT+3, GMT+2, with the ability to work effectively across different time zones and regions. Preferred Qualifications Experience working with mobile products, with a strong understanding of the health and wellness industry and its trends and challenges. Previous experience working in a customer-facing role, with a proven ability to handle routine tasks under stress and remain organized and focused. Strong problem-solving skills, with the ability to think critically and creatively to resolve complex issues and improve customer experiences. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees, providing opportunities for learning, training, and career advancement. As a Seasonal Customer Support Representative, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our platform. With the potential for longer-term placement, this role offers a unique opportunity to launch or advance your career in the health and wellness tech industry. Work Environment and Company Culture blithequark is a dynamic and innovative company that values teamwork, collaboration, and creativity. Our fully remote work environment offers flexibility and autonomy, with a strong focus on work-life balance and employee well-being. We believe in fostering a positive and inclusive company culture, with a commitment to diversity, equity, and inclusion. As a member of our team, you will be part of a vibrant and supportive community that is passionate about improving the health and wellness of individuals around the world. Compensation and Benefits We offer a competitive salary and a range of benefits, including: A premium Simple subscription, providing access to our cutting-edge wellness platform and tools. Emergency days, offering flexibility and support during times of need. A fully remote position, with the ability to work from anywhere and maintain a healthy work-life balance. Opportunities for career growth and development, with a focus on learning, training, and advancement. Conclusion If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Seasonal Customer Support Representative at blithequark, you will have the chance to work with a leading health and wellness tech platform, develop your skills and knowledge, and contribute to the success of our mission. Please submit your application, including your resume and a cover letter, and complete the test assignment and additional questions provided. We look forward to hearing from you and exploring how you can join our team and help us improve the lives of individuals around the world. Apply for this job