**Experienced Seasonal Customer Service Representative - PSP at arenaflex**

Join arenaflex, the world's largest Fixed Base Operators (FBO) network, as a Seasonal Customer Service Representative - PSP. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring seamless interactions, and contributing to the overall success of our fixed base operation (FBO). If you're passionate about providing top-notch service, working in a fast-paced environment, and collaborating with a dynamic team, this is the perfect opportunity for you. **About arenaflex** arenaflex is a global leader in the aviation industry, with over 200 locations and 5,000 employees worldwide. Our FBO network is renowned for delivering exceptional guest experiences, and we're committed to excellence and hospitality in every interaction. As a Seasonal Customer Service Representative - PSP, you'll be part of a team that's dedicated to providing world-class amenities, services, and support to our customers. **Key Responsibilities** As a Seasonal Customer Service Representative - PSP, you will be responsible for: * Providing a warm and welcoming experience to our customers, visitors, and coworkers in a professional, friendly, and courteous manner. * Collaborating with all team members, customers, and visitors to ensure customer service needs are met, including efficient and accurate information transfer through various methods. * Increasing customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional arenaflex services. * Responding to vendor, customer, and team member questions/concerns in an efficient and effective manner. * Accurately receiving, dispatching, and processing customer purchases and fuel transactions in accordance with company procedures. * Maintaining a working knowledge of arenaflex's facilities, services, website, surrounding areas, and other information commonly asked about by our customers and visitors. * Replenishing complementary beverages/supplies, as outlined in the facility appearance standard. * Enforcing good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and taking corrective actions as needed. * Providing visitors with a wide array of concierge services, including arranging reservations for hotel stays, ground transportation, catering, and customs appointments as requested. * Assisting pilots with access to airport and weather information, portals, and computers. * Assisting visitors with their luggage in the FBO and outside to/from aircraft, Marshall aircraft, wing walking, placing chocks and cones, and assisting line service personnel as needed. * Abiding by emergency response procedures when critical events occur. * Recommending improvements to arenaflex's standards, administrative procedures, facilities, methods, and practices to the appropriate management personnel. * Exhibiting a positive attitude, consideration, and courtesy to everyone at all times. * Understanding, complying with, and enforcing all security (physical, cyber, and data) protocols as dictated by arenaflex and the airport. * Creating accurate records pertaining to time worked and activities and services performed. **Essential Qualifications** * High school diploma or equivalent required; some college or relevant experience preferred. * Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. * Ability to work in a fast-paced environment, with a high level of concentration and accuracy. * Proficiency in using computer systems and software, with the ability to learn new systems quickly. * Ability to work a flexible schedule, including weekends and holidays. * Basic knowledge of aviation industry practices and procedures preferred. **Preferred Qualifications** * Previous customer service experience, preferably in a fast-paced environment. * Knowledge of airport operations and procedures. * Familiarity with arenaflex's services and facilities. * Ability to lift up to 25 pounds and stand for long periods. * Basic knowledge of Microsoft Office and Google Suite. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work effectively in a team environment. * Strong problem-solving and analytical skills. * Ability to multitask and prioritize tasks in a fast-paced environment. * Proficiency in using computer systems and software. * Basic knowledge of aviation industry practices and procedures. * Ability to learn new systems and procedures quickly. **Career Growth Opportunities and Learning Benefits** As a Seasonal Customer Service Representative - PSP at arenaflex, you'll have the opportunity to: * Develop your customer service skills and knowledge of the aviation industry. * Work with a dynamic team and contribute to the success of our FBO network. * Learn new skills and take on new challenges in a fast-paced environment. * Participate in training and development programs to enhance your skills and knowledge. * Collaborate with other team members to improve processes and procedures. **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Seasonal Customer Service Representative - PSP, you'll be part of a team that values: * Excellent customer service and hospitality. * Collaboration and teamwork. * Continuous learning and development. * Diversity and inclusion. * Work-life balance. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate. * Opportunities for overtime and bonuses. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Access to on-site fitness center and wellness programs. * Discounts on arenaflex services and facilities. **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply for the Seasonal Customer Service Representative - PSP position at arenaflex. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Job! Apply for this job