**Experienced Customer Service Representative – APAC Region (Remote, Contract) at arenaflex**

At arenaflex, we're a dynamic and innovative company that's revolutionizing the way businesses approach demand generation. As one of the fastest-growing lead generation companies, we're always on the lookout for talented individuals who share our passion for marketing and customer service. If you're ready to take your career to the next level and join a team that's driven by integrity, innovation, and a commitment to excellence, we want to hear from you! **About arenaflex** arenaflex is a leading provider of demand generation solutions that help businesses fuel their pipelines and drive growth. Our team of experts is dedicated to crafting precision demand solutions that meet the unique needs of our clients. With a focus on innovation, integrity, and customer satisfaction, we're proud to be a trusted partner for businesses across the APAC region. **Job Summary** We're seeking an experienced Customer Service Representative to join our team in the APAC region. As a key member of our customer success team, you'll be responsible for developing and maintaining relationships with our clients, ensuring their satisfaction with our services, and driving account growth through excellent customer service and delivery. If you're a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Responsibilities and Duties** As a Customer Service Representative at arenaflex, you'll have the opportunity to work with a select group of named accounts to ensure campaign success. Your responsibilities will include: * Developing and maintaining relationships with clients to ensure campaign success and drive account growth * Serving as a trusted advisor for our clients and being an expert in arenaflex offerings * Collaborating with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome * Collaborating with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects * Creating and coordinating account documentation, including reports, RFPs, and other recommendations * Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * Minimum two years of account management and/or customer success/service experience preferred * Organized, detail-oriented, and able to manage 30+ clients at once * Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision * Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues * Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation * Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc. * Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success **What We Offer** As a Customer Service Representative at arenaflex, you'll have the opportunity to work with a dynamic and innovative team that's passionate about customer service and demand generation. We offer a range of benefits, including: * Competitive salary and benefits package * Opportunity to work with a leading provider of demand generation solutions * Collaborative and dynamic work environment * Professional development and growth opportunities * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options **Our Hiring Process** At arenaflex, we're committed to finding the best talent for our team. Our hiring process is designed to be fair, transparent, and engaging. Here's an overview of what you can expect: * We'll review your application against our job requirements and promise to give your candidacy a fair and detailed assessment. * We may invite you to submit a video interview for the review of our hiring manager. * If you progress to the next stage, you'll be invited to interview with our hiring manager and/or the interview team. * We'll never hire anyone into our organization without having met you face-to-face (or via Zoom). You'll be invited to come to a live meeting or Zoom, where you'll meet our team. **How to Apply** If you're a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Join the arenaflex Team** At arenaflex, we're passionate about customer service and demand generation. We're always looking for talented individuals who share our values and are committed to excellence. If you're ready to take your career to the next level and join a team that's driven by integrity, innovation, and a commitment to customer satisfaction, we want to hear from you! Apply for this job