Experienced SaaS Customer Experience Manager for Sales and Revenue Growth – Remote Opportunity with blithequark

Introduction to blithequark At blithequark, we are pioneers in the SaaS domain, particularly in the Roofing, Storm Restoration, and Exterior Construction Industry. Founded by industry experts in 2019, our mission is to revolutionize the way roofing businesses operate through innovative technology. Our flagship product, a proprietary technology, allows contractors to provide instant estimates online and a unique shopping experience. As a leader in the industry, we are committed to transforming the roofing sector and are looking for talented individuals to join our team. About the Role We are seeking an experienced SaaS Customer Experience Manager (CXM) to join our sales team. As a CXM, you will be responsible for selling software products and solutions to businesses and individuals, generating revenue by identifying potential customers, understanding their needs, and presenting tailored solutions. This role is perfect for individuals who are passionate about sales, customer experience, and technology, and are looking for a challenging and rewarding career opportunity. Key Responsibilities Identifying potential customers: Conduct research, attend trade shows, and network with industry professionals to develop a list of potential leads. Understanding customer needs: Listen to customers, ask questions, and gather information to develop a thorough understanding of their business and how software solutions can help them. Presenting solutions: Prepare presentations and demos, highlighting the benefits of the software, and addressing any concerns or objections the customer may have. Negotiating and closing deals: Negotiate pricing and contract terms with customers and close deals to generate revenue for blithequark. Building and maintaining relationships: Follow up with customers after a sale, provide ongoing support and assistance, and identify opportunities for upselling or cross-selling additional products and services. Staying up-to-date with industry trends: Stay informed about industry trends, competitors, and new technologies to provide the most relevant solutions to customers and remain competitive in the marketplace. Essential Qualifications To be successful in this role, you should have: Excellent communication and interpersonal skills to effectively communicate with customers, negotiate solutions, and build positive relationships. Technological savviness, with familiarity with CRMs and Marketing Automations, and a passion for constant disruption and innovation. Faultless follow-up skills to ensure timely and effective communication with customers and colleagues. The ability to be a brand ambassador for blithequark, bringing our brand message to life through social media and community advocacy. Self-motivation and discipline to work remotely and hold yourself accountable for your work. A desire to work in a fast-paced, evolving environment and adapt to changing circumstances. Preferred Qualifications While previous sales experience is not necessary, as we provide a full-scale training schedule, the following skills and qualifications are preferred: Previous experience in sales, customer experience, or a related field. Knowledge of the roofing, storm restoration, and exterior construction industry. Experience with software sales and SaaS solutions. A strong understanding of customer needs and requirements. Excellent presentation and negotiation skills. Skills and Competencies To succeed in this role, you should possess the following skills and competencies: Communication skills : Excellent verbal and written communication skills to effectively communicate with customers, colleagues, and stakeholders. Interpersonal skills : Ability to build and maintain strong relationships with customers, colleagues, and stakeholders. Technical skills : Familiarity with CRMs, Marketing Automations, and other software solutions. Problem-solving skills : Ability to analyze problems and develop effective solutions. Time management skills : Ability to prioritize tasks, manage time effectively, and meet deadlines. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a CXM, you will have access to: Comprehensive training and onboarding program to ensure your success in the role. Ongoing coaching and mentoring to help you develop your skills and knowledge. Opportunities for career advancement and professional growth within the company. Access to industry events, conferences, and trade shows to stay up-to-date with the latest trends and technologies. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic, fun, and fast-paced work environment. As a remote employee, you will have the freedom to work from anywhere, with occasional travel to industry events in cities like Vegas, Dallas, and Orlando. Our company culture is built on the values of innovation, customer satisfaction, and teamwork, and we are looking for individuals who share these values and are passionate about making a difference. Compensation, Perks, and Benefits We offer a competitive commission structure with unlimited earning potential, as well as a range of perks and benefits, including: Retirement (401K) and 401(k) matching. Health, dental, and vision insurance. Health savings account. Opportunities for career advancement and professional growth. Access to industry events, conferences, and trade shows. Conclusion If you are a motivated and results-driven individual who is passionate about sales, customer experience, and technology, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a CXM, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and knowledge in a fast-paced and dynamic environment. Don't miss out on this opportunity to take your career to the next level and apply today! Apply for this job