Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Welcome to blithequark In these dynamic times, blithequark is at the forefront of innovation, adapting, and growing. We are now seeking dedicated and self-driven individuals to join our team of Remote Customer Service Representatives. Our mission is to make finding and enrolling in health insurance simple and accessible to everyone. As a Remote Customer Service Representative at blithequark, you will play a vital role in delivering an outstanding customer experience, helping to unveil the complexities of health insurance, and making a real difference in people's lives. About blithequark blithequark boasts the largest state-based marketplace footprint, empowering millions of consumers across the country to make informed health plan decisions through our consumer-friendly interface and decision support tools. We build and operate award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative approach includes eligibility determination, plan selection, and enrollment technology for state agencies, as well as agent marketing and call center tools and services. Job Overview We are looking for reliable, dedicated, and self-motivated individuals to join our team as full-time Remote Customer Service Representatives. This role offers a unique opportunity to work from the comfort of your own home, with a competitive hourly rate and performance-based incentives. As a Remote Customer Service Representative, you will be responsible for delivering exceptional customer service, managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. Key Responsibilities: Handle inbound and outbound calls, delivering the highest level of customer service experience consistently Manage customer accounts and provide technical support to resolve issues and answer queries Enter application data accurately and efficiently Respond to online chat inquiries as assigned, providing timely and effective support Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels Demonstrate creative problem-solving skills, flexibility, and adaptability to changing projects and updates Effectively manage time and tasks, prioritizing multitasking and task management to meet performance goals Commit to extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams Requirements To be successful in this role, you must meet the following requirements: Be at least 18 years of age or older Have a minimum internet speed of 35 mb/s Have a dedicated, private, and secure workspace Have a personal laptop or desktop computer required for the training period Commit to full attendance during the 3-week training period Complete a background check and health screening Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite are not compatible) Essential Qualifications: Moderate to advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven Preferred Experience: Previous experience in customer support or technical support role Previous experience with group and/or individual health insurance, or the Affordable Care Act Previous experience in a call center Familiarity with CRM systems and practices Spanish bilingual, a plus What We Offer At blithequark, we are committed to supporting the growth and development of our team members. We offer: Paid training to ensure your success in the role Full-time, seasonal temp-to-permanent roles with opportunities for advancement Performance and attendance-based incentives, in addition to the base pay The convenience of working from home, with a collaborative and supportive team environment 401K match and individual coverage HRA (ICHRA) Paid time off (PTO) to maintain a healthy work-life balance Career Growth Opportunities At blithequark, we believe in investing in our team members and providing opportunities for growth and development. As a Remote Customer Service Representative, you will have access to extensive training and development programs, designed to enhance your skills and knowledge. Our goal is to help you succeed and advance in your career, with opportunities for promotion and professional growth. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and motivating work environment. We believe in building each other up and supporting our team members to achieve their goals. As a Remote Customer Service Representative, you will be part of a collaborative and supportive team, with regular check-ins and feedback to ensure your success. We are committed to creating a culture of excellence, where our team members can thrive and grow. Compensation, Perks, and Benefits We offer a competitive hourly rate, with opportunities for performance-based incentives. Our base pay is $14.50 per hour, with an enhanced rate of $16.00 per hour contingent on weekly attendance and performance. Spanish bilingual candidates may be eligible for a higher base pay of $15.50 per hour, with an enhanced rate of $17.00 per hour. We also offer a range of perks and benefits, including paid training, 401K match, individual coverage HRA (ICHRA), and paid time off (PTO). Conclusion If you are a motivated and dedicated individual, passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you will be part of a dynamic and innovative team, with opportunities for growth and development. Don't miss out on this chance to join our team and start your journey with blithequark today! Apply for this job