Experienced Retail Customer Service Expert – Remote Work Opportunity with Blithequark – Bring Your Own Device (BYOD)

Introduction to Blithequark Blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At blithequark, we make people’s lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. About the Role We are seeking an experienced Retail Customer Service Expert to join our team. As the eyes and ears for our team, you will field customer inquiries and find innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we believe that with hard work and dedication, you can achieve similar success. Benefits of Working with Blithequark At blithequark, we offer a range of benefits to our employees, including: Paid training to help you develop your skills and knowledge Competitive wages to recognize your hard work and dedication Full benefits, including medical, dental, vision, 401k, and more, to support your well-being and financial security Paid time off to allow you to rest and recharge Employee wellness and engagement programs to promote a healthy work-life balance and a positive work environment Responsibilities As a Retail Customer Service Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempting to resolve and de-escalate any issues that may arise Escalating interactions when necessary and appropriate Responding to requests for assistance and/or possible processing payments Tracking all call-related information for auditing and reporting purposes Providing feedback on call issues to help us improve our services Upselling if required to promote our products and services Qualifications We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: Ability to work remotely in a virtual team environment 6 months of customer service experience preferred, but not essential To be over 18 years of age Ability to type 25 words per minute High school graduate or GED equivalent Comfort with desktop computer systems and ability to navigate Windows operating systems Proven oral and written communication skills Logical problem-solving skills and ability to think critically Organization and work prioritization skills to manage your workload effectively Work from Home Requirements To work from home with blithequark, you will need to provide a personal device (desktop, laptop, or tablet) that meets our technical requirements, including: Windows 10 or later operating system Wired Ethernet LAN connection Internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps ISP with no packet loss and ping under 50ms Proof of internet speed required Clean and quiet workspace that is free from distractions and interruptions Our Culture and Values At blithequark, we are committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our mission is to provide a workplace that is conducive to happiness and a healthy work-life balance, and we are committed to supporting our employees every step of the way. Career Growth Opportunities At blithequark, we believe in promoting from within and providing opportunities for career growth and development. We offer training and development programs to help you build your skills and knowledge, and we encourage our employees to take on new challenges and pursue their career goals. With hard work and dedication, you can achieve success and advance your career with blithequark. Compensation and Perks We offer a range of compensation and perks to our employees, including competitive wages, full benefits, and paid time off. We also provide employee wellness and engagement programs to promote a healthy work-life balance and a positive work environment. Our employees are our most valuable asset, and we are committed to recognizing and rewarding their hard work and dedication. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. As a Retail Customer Service Expert, you will have the chance to work with a global company that is dedicated to making a positive impact on the world. You will be part of a team that is passionate about delivering exceptional customer service and promoting a culture of inclusion and diversity. Don’t miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family! Apply for this job