**Experienced Healthcare Customer Service Representative – On-Site Support for arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex, a global technology and services leader that powers the brands of the future. As an Experienced Healthcare Customer Service Representative, you'll play a vital role in providing top-notch support to our clients, leveraging your expertise to resolve complex issues and exceed customer expectations. **About arenaflex** arenaflex is a forward-thinking organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our organically diverse team from 70+ countries is united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. **Career Growth and Personal Development** This is a fantastic opportunity to reimagine your career journey and develop "friends for life" at the same time. We'll provide you with all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **What You Will Do in This Role** As an Experienced Healthcare Customer Service Representative at arenaflex, you will: * Resolve billing issues and address claims questions/inquiries * Address benefits and enrollment questions/inquiries * Follow HIPAA guidelines to protect the privacy of the customer * Deliver expert customer experiences...with a smile * Utilize your problem-solving skills to resolve complex customer issues * Collaborate with internal teams to ensure seamless customer support * Stay up-to-date on industry trends and regulatory requirements **Your Qualifications** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Healthcare Customer Service Representative role include: * Must reside in the United States or have a valid U.S. address for residence * At least 6 months of customer service experience * High school diploma or equivalent * A passion for helping others * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Excellent communication and interpersonal skills * Ability to work in a team environment **What's in It for You** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * A modern, state-of-the-art office setting with advanced technologies and a great team * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support **Reimagine the Best Version of You!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." **Location:** Jacksonville, North Carolina, United States **Language Requirements:** English **Time Type:** Full-time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Equal Opportunity/Affirmative Action Employer:** arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: * English * Spanish To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. **Mission:** Hi, we're arenaflex. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. **Company Overview:** We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fueled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of arenaflex. Apply Job! Apply for this job