**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in the retail industry. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving business growth, fostering customer loyalty, and upholding arenaflex's commitment to quality and excellence. **Job Summary:** We're seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team. As a key member of our retail team, you'll be responsible for delivering outstanding customer experiences, providing expert advice on print, signs & graphics, and shipping products, and ensuring seamless operations in our retail store. If you're passionate about delivering exceptional customer service, have a keen eye for detail, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Deliver exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions * Provide expert advice on print, signs & graphics, and shipping products, including recommending appropriate arenaflex products and services * Take complex customer orders using order systems and provide accurate pricing information * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents * Maintain a safe, clean, and orderly retail store, adhering to arenaflex's high standards of quality and customer satisfaction * Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage * Take preemptive action to prevent errors and waste * Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits **Essential Qualifications and Requirements:** * High school diploma or equivalent education * 6+ months of specialized experience in retail customer service or a related field * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications:** * Previous experience in retail customer service or a related field * Knowledge of print, signs & graphics, and shipping products and services * Ability to operate multiple tasks simultaneously * Strong problem-solving and analytical skills * Ability to work effectively in a team environment * Familiarity with arenaflex's products and services **Skills and Competencies:** * Excellent customer service skills, with a focus on delivering exceptional experiences * Strong communication and interpersonal skills, with the ability to effectively interact with customers, vendors, and team members * Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering high-quality results * Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues * Ability to operate multiple tasks simultaneously, with a focus on prioritizing tasks and managing time effectively * Strong attention to detail, with a focus on maintaining a safe, clean, and orderly retail store **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to providing our team members with opportunities for growth and development. As a Retail Customer Service Associate, you'll have access to: * Ongoing training and development programs, designed to enhance your skills and knowledge * Opportunities for advancement, with a focus on promoting from within * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A dynamic and supportive work environment, with a focus on teamwork and collaboration **Work Environment and Company Culture:** At arenaflex, we're proud of our commitment to creating a positive and inclusive work environment. As a Retail Customer Service Associate, you'll be part of a team that values: * Diversity and inclusion, with a focus on creating a welcoming and inclusive workplace * Collaboration and teamwork, with a focus on working together to achieve common goals * Continuous learning and development, with a focus on staying up-to-date with the latest industry trends and technologies * Customer satisfaction, with a focus on delivering exceptional experiences and building long-term relationships **Compensation, Perks, and Benefits:** At arenaflex, we're committed to providing our team members with a comprehensive compensation and benefits package. As a Retail Customer Service Associate, you'll receive: * Competitive hourly rate, with opportunities for advancement and increased earnings * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Paid training and development programs, designed to enhance your skills and knowledge * Access to a dynamic and supportive work environment, with a focus on teamwork and collaboration **How to Apply:** If you're passionate about delivering exceptional customer experiences, have a keen eye for detail, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here Apply for this job