Experienced Remote Part-Time Customer Experience Agent for Innovative Food-Tech Startup – Delivering Exceptional Hospitality and Driving Customer Satisfaction

Introduction to blithequark Imagine being part of a revolutionary food-tech startup that's changing the way people eat. At blithequark, we're passionate about making world-class food accessible to everyone, regardless of their location. Our mission is to pioneer a new category of dining called "Fast-Fine," and we're looking for talented individuals to join our team. As a Customer Experience Agent, you'll play a vital role in delivering exceptional hospitality and driving customer satisfaction. If you're a detail-oriented and service-driven individual who is passionate about providing top-notch customer experiences, we'd love to have you on board. About the Role We're seeking highly motivated and organized Customer Experience Agents to join our Customer Experience team. As a key member of our front-line team, you'll be responsible for communicating with our customers through multiple channels, including phone, conversational messaging, and email. Your primary goal will be to provide an above-and-beyond hospitality experience, resolving issues in a personalized and timely manner. If you're a creative problem-solver with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Deliver exceptional, real-time service to customers primarily over phone and conversational messaging (SMS + Apple Business Chat), as well as some email Resolve issues in a personalized, timely manner in line with department SOPs Become an expert on blithequark's restaurants and ordering platforms, and stay up-to-date on relevant changes in a fast-paced environment Learn our backend tools and systems inside and out, suggesting improvements to make processes and products more efficient Report on customer trends and feedback Strive to meet and exceed individual and team performance goals Essential Qualifications To be successful in this role, you'll need to possess the following essential qualifications: Extremely organized with strong attention to detail Able to think outside the box and solve problems creatively Adept at asking probing questions and walking customers through basic troubleshooting to identify and resolve issues Technologically savvy and proficient in navigating multiple tabs and windows Energized and motivated by a fast-growing business that is constantly evolving Strong written and verbal skills Empathetic with an ability to adapt your communication style to your audience Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience with Zendesk or other help desk software Previous experience in a customer-facing role, preferably in a fast-paced environment Knowledge of the food-tech industry or a related field Skills and Competencies To excel in this role, you'll need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and adapt to changing circumstances Strong attention to detail and ability to multitask Proficiency in using technology, including computer software and hardware Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Experience Agent, you'll have access to: Learning and Development opportunities to advance your career Employee Stock options Employee Discounts on our products and services Ongoing training and support to help you succeed in your role Work Environment and Company Culture At blithequark, we're proud of our diverse and inclusive company culture. We believe in creating a work environment that is supportive, collaborative, and fun. As a remote employee, you'll be part of a distributed team that values open communication, transparency, and trust. We're committed to fair hiring practices and advocate for diversity, equity, and inclusion in all aspects of our business. Compensation, Perks, and Benefits We offer a competitive compensation package, including: $20/hour salary 1.5x Pay rate on company holidays Learning and Development opportunities to advance your career Employee Stock options Employee Discounts on our products and services Conclusion If you're a motivated and customer-focused individual who is passionate about delivering exceptional hospitality experiences, we encourage you to apply for this exciting opportunity. As a Customer Experience Agent at blithequark, you'll be part of a dynamic team that is revolutionizing the way people eat. Don't miss out on this chance to join a fast-growing startup and take your career to the next level. Apply now and become part of the blithequark team! Apply for this job