Experienced Remote Online Chat Specialist – Customer Service and Client Relationship Development

Introduction to blithequark At blithequark, we understand the importance of finding the "right fit" for our clients, ensuring that their plan design and operation meet all legal and regulatory requirements. With our extensive knowledge and expertise, we provide innovative ideas and strategies to maximize plan contributions and asset accumulation. As a leader in our industry, we are committed to delivering exceptional service and building strong relationships with our clients. We are now seeking an experienced Remote Online Chat Specialist to join our team, providing top-notch support to our customers and promoting our products and services. Job Overview As a Remote Online Chat Specialist at blithequark, you will play a vital role in our customer service team, responding to incoming live chats, evaluating customer interactions, and providing administrative support. You will be the face of our company, representing blithequark and promoting our products and services to new and existing customers. If you have a passion for delivering exceptional customer service, building strong relationships, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns in a timely and professional manner Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate, ensuring that all customer concerns are addressed and resolved Create relationships with new customers to better understand and achieve their needs, providing personalized support and promoting our products and services Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately, ensuring that all customer interactions are positive and productive Promote interest in blithequark's products and services, identifying opportunities to upsell and cross-sell, and providing customers with valuable solutions and information Consistently achieve established standards of the position, meeting and exceeding performance targets and contributing to the success of the customer service team Continually portray and project a positive and professional image, representing blithequark and providing exceptional customer service Provide administrative support to the customer service team, assisting with overflow work and other duties as needed, and contributing to the overall success of the team Essential Qualifications High school diploma or equivalent, with a strong foundation in customer service and communication Experience in customer service, with a proven track record of delivering exceptional support and building strong relationships with customers Strong telephone etiquette, with excellent communication and interpersonal skills Familiarity with CRM tools, with the ability to learn and adapt to new systems and technologies Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and management Ability to manage multiple tasks at once, with a strong focus on organization, prioritization, and time management Ability to adapt to different personalities, with a strong emphasis on empathy, understanding, and conflict resolution Preferred Qualifications Previous experience in a remote or virtual work environment, with a strong ability to work independently and manage time effectively Experience with live chat software and technology, with a strong understanding of how to leverage these tools to deliver exceptional customer service Knowledge of blithequark's products and services, with a strong ability to promote and sell these solutions to customers Strong technical skills, with the ability to troubleshoot and resolve technical issues, and provide support to customers with technical questions and concerns Skills and Competencies Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Excellent problem-solving and conflict resolution skills, with the ability to think critically and outside the box Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Ability to work in a fast-paced environment, with a strong focus on adaptability, flexibility, and resilience Strong technical skills, with the ability to learn and adapt to new systems and technologies Career Growth and Development At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, mentorship, and career advancement. As a Remote Online Chat Specialist, you will have the opportunity to develop your skills and knowledge, take on new challenges, and contribute to the success of our company. We offer a range of training and development programs, including onboarding, coaching, and mentoring, to help you achieve your career goals and reach your full potential. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, with a strong emphasis on teamwork, collaboration, and communication. We believe in fostering a culture of inclusivity, diversity, and respect, where all employees feel valued, supported, and empowered to succeed. As a remote employee, you will be part of a virtual team, working closely with colleagues and management to deliver exceptional customer service and drive business results. Compensation and Benefits We offer a competitive compensation and benefits package, including a salary, benefits, and perks, to attract and retain top talent. Our benefits package includes health, dental, and vision insurance, 401(k) matching, and paid time off, among other benefits. We also offer a range of perks, including flexible working hours, remote work options, and professional development opportunities, to support your well-being and career growth. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and building strong relationships, we encourage you to apply for this exciting opportunity. As a Remote Online Chat Specialist at blithequark, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our company. Apply now to join our team and take the first step in your career with blithequark. To apply, please visit our website and submit your application, including your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. Apply for this job