Experienced Remote Online Chat Representative – Digital Marketing Customer Support Specialist

Welcome to Amplified Digital Agency Amplified Digital Agency is a top-tier digital marketing firm that specializes in creating innovative online strategies for businesses across various industries. We are at the forefront of the digital marketing landscape, providing cutting-edge solutions that drive real results for our clients. Our team is passionate about delivering exceptional customer experiences, and we are now seeking a highly skilled and motivated Remote Online Chat Representative to join our dynamic team. About the Role We are looking for a talented and customer-focused individual to provide real-time support to our clients and prospects via live chat. As a Remote Online Chat Representative, you will play a critical role in ensuring a smooth and efficient experience for our customers, responding to inquiries, resolving issues, and providing detailed information about our digital marketing services. If you have a passion for helping others, excellent communication skills, and a knack for problem-solving, we would love to hear from you. Key Responsibilities Live Chat Support : Respond to incoming chats from potential and current clients regarding inquiries about services, pricing, project updates, and technical issues. Problem Solving : Troubleshoot client concerns or questions in real-time, providing quick and accurate solutions or escalating issues to relevant internal teams. Service Inquiries : Provide detailed information about our digital marketing services, including SEO, web design, social media management, and more. Lead Qualification : Engage with website visitors to gather information, qualify leads, and schedule follow-up consultations with the sales team. Follow-Up : Track client conversations and follow up on any pending questions or unresolved issues to ensure client satisfaction. Data Entry : Log all interactions and client details into the CRM system, maintaining accurate and up-to-date records of customer interactions. Collaboration : Work closely with the sales, customer service, and technical teams to relay customer feedback, concerns, or requests for information. Requirements To be successful in this role, you will need: Strong written communication skills with the ability to convey information clearly and professionally. Prior experience in online chat support or customer service is preferred, but not essential. Ability to manage multiple chat conversations simultaneously and remain organized in a fast-paced environment. Comfortable with using chat software and CRM tools (training provided). Excellent problem-solving skills and the ability to handle inquiries efficiently and effectively. Ability to work independently in a remote environment with minimal supervision. Basic understanding of digital marketing services is a plus, but not required. Skills and Competencies In addition to the requirements above, the following skills and competencies are essential for success in this role: Excellent communication and interpersonal skills . Strong problem-solving and analytical skills . Ability to work in a fast-paced environment with multiple priorities and deadlines. Strong organizational and time management skills . Ability to adapt to new technologies and systems . Strong attention to detail and accuracy . Career Growth Opportunities and Learning Benefits At Amplified Digital Agency, we are committed to the growth and development of our team members. As a Remote Online Chat Representative, you will have access to: Paid training and onboarding program to ensure you are fully prepared for the role. Ongoing coaching and feedback to support your continued growth and development. Opportunities for career advancement within the company. Access to industry-leading tools and technologies . A dynamic and supportive team environment . Work Environment and Company Culture At Amplified Digital Agency, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a dynamic and supportive team that values: Collaboration and teamwork . Innovation and creativity . Open communication and transparency . Work-life balance and flexibility . Continuous learning and growth . Compensation, Perks, and Benefits We offer a competitive compensation package, including: Hourly wage of $35 per hour . Flexible work schedule to accommodate your personal lifestyle. Paid training and onboarding program . All necessary equipment provided (laptop, headset, etc.). Opportunity to work in the exciting and fast-growing digital marketing industry . Conclusion If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. As a Remote Online Chat Representative at Amplified Digital Agency, you will be part of a dynamic team that values innovation, collaboration, and continuous growth. Don't miss out on this chance to take your career to the next level and make a real impact in the digital marketing industry. Apply now and take the first step towards a rewarding new role. Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job